Dispatch Lead

LV Aero, LLC; Raleigh, Northern (NC, KY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

flyExclusive is seeking a Dispatch Lead to provide day-to-day operational leadership for the Dispatch Day-of and Dispatch Planning teams in Raleigh, NC. This role ensures trips are legal, feasible, and properly coordinated, working with Fleet Management, Sales, Maintenance Control, and Client Services.

The ideal candidate will oversee crew coordination, flight following, safety reviews, and international trip planning, while mentoring Dispatch staff and improving processes to support efficient,

Qualifications

• Experience in dispatch/operations control in aviation.
• Knowledge of aviation safety rules, NOTAMs, and regulatory processes.
• Excellent communication and leadership abilities.

Responsibilities

• Provide day-to-day guidance to Flight Coordinators and Dispatchers.
• Review and release trips after confirming legality and feasibility.
• Coordinate crew travel, briefings, and rest compliance.
• Maintain flight following and schedule management across the fleet.
• Oversee safety reviews, weather assessments, NOTAMs, and regulatory readiness.
• Lead training and process development for Dispatch staff.
• Foster cross-department communication and efficient operations.

Skills

Leadership

Dispatching

Crew Coordination

Flight Following

Safety & Compliance

International Planning

Job description

About flyExclusive

flyExclusive is one of the fastest-growing private aviation companies in the country — and we are just getting started. From our world-class Jet Club to our unmatched private jet charter, clients who fly with us receive a curated private jet experience that anticipates their needs for comfort and style. We operate a modern, curated fleet and deliver a world-class experience to our customers, backed by a team that holds itself to the highest standards of safety, service, and operational excellence. From our roots in Kinston, North Carolina to our expanding Raleigh headquarters, we are building something the industry has not seen before.

Why flyExclusive?

As we continue to build a leading aviation brand, nothing is more critical to this mission than the talented professionals that make up flyExclusive. We’re more than just a private jet company. We go beyond the industry standard to create a uniquely detailed customer experience that is visible throughout all our departments, from our software design and fleet coordinator teams to our pilots and technicians. If you are looking for people who motivate others around them, and build relationships that create trust and open communication, you will find that here. The people at flyExclusive create a culture of positivity and aren't afraid to make decisions for the good of their team and the company.

If that sounds like you, come and work with us at flyExclusive! We offer competitive pay within the aviation industry, generous time off with flexible scheduling, a great benefits package including 401k matching, relocation assistance, and career growth opportunities!

Job Summary

The Dispatch Lead provides day-to-day operational leadership for the Dispatch Day-of and Dispatch Planning teams. This position ensures that dispatch activities comply with the flyExclusive General Operations Manual, Operations Specifications, company policies and procedures, departmental guidelines, and applicable Federal Aviation Regulations.

The Dispatch Lead serves as an escalation point for operational issues and works closely with Fleet Management, Sales, Maintenance Control, Client Services, Crew Travel, and other operational teams. The role is responsible for reviewing and releasing trips after confirming that each trip is legal, operationally feasible, properly coordinated, and ready for execution.

Key Responsibilities

Team Leadership and Operational Oversight

• Provide day-to-day guidance and operational support to Flight Coordinators and Dispatchers.
• Assign, prioritize, and monitor tasks delegated by Duty Managers and Schedulers.
• Serve as the primary escalation point for the Dispatch Day-of and Dispatch Planning teams.
• Ensure team members follow established procedures for safety reviews, crew legality, maintenance verification, flight following, international planning, and trip release.
• Address performance or process concerns promptly and elevate matters to department management when appropriate.
• Continue performing the responsibilities of a Flight Coordinator and Dispatcher as operational needs require.

Trip Review and Release

• Review and release trips after confirming legality, operational feasibility, payment status, and client confirmation.
• Verify that trip details accurately reflect service notes, passenger information, crew assignments, regulatory status, fuel requirements, and customs or handling arrangements.
• Confirm aircraft weight-and-balance requirements are met before trip release.
• Ensure all operational concerns are communicated to the appropriate departments before a trip is released.

Crew Coordination and Support

• Ensure crewmembers are accurately briefed or re-briefed regarding all duties assigned by the flyExclusive Scheduling Department.
• Verify that assigned crewmembers possess the required qualifications and receive the appropriate rest in accordance with applicable regulations and company policies.
• Support crewmembers during operational disruptions and coordinate necessary flight or schedule adjustments.
• Assist with airline travel and rental-car arrangements and accurately record crew movements in the scheduling system.
• Apply Crew Resource Management principles when making decisions affecting crewmembers, clients, and aircraft.

Flight Following and Schedule Management

• Provide accurate and timely flight following for the flyExclusive fleet and third-party suppliers providing lift.
• Communicate flight status and operational changes to Client Services, Scheduling, Maintenance Control, Crew Travel, and other affected departments.
• Maintain the tactical operations board and ensure updates are completed promptly and accurately.
• Monitor potential schedule disruptions and coordinate solutions with Fleet Managers, Sales, Duty Managers, and other operational stakeholders.
• Review flight logs for accuracy and ensure Dispatchers correct identified discrepancies.

Safety, Weather, and Airport Review

• Conduct comprehensive safety reviews for departure, destination, alternate, and enroute conditions.
• Proactively monitor weather, air traffic control conditions, and other factors that could affect the schedule.
• Obtain, track, and communicate operational restrictions, including:
  • Notices to Air Missions (NOTAMs)
  • Airport Reservation Office requirements
  • Temporary Flight Restrictions
  • Noise restrictions
  • FBO operating hours
  • Airport capabilities and limitations
  • Potential alternate-airport requirements
• Interpret aviation weather and operational information, including METARs, TAFs, NOTAMs, and TFRs.

Crew and Maintenance Review

• Confirm crew qualifications, duty limits, rest requirements, and overall assignment legality.
• Verify that required aircraft inspections are current.
• Confirm that aircraft hours, landings, and Minimum Equipment List items remain within operational limits for scheduled flights.
• Coordinate with Maintenance Control regarding scheduled maintenance events, aircraft limitations, and potential maintenance-related delays.

International Trip Planning and Customs

• Coordinate upcoming international flights with the Operations Planning team.
• Verify that all required Customs and Border Protection communications have been completed.
• Confirm that crew and passenger information is accurate and properly filed.
• Coordinate customs, permits, ground handling, and other international requirements for each destination.
• Ensure international trip information is documented and communicated to all affected departments.

Operational Efficiency

• Arrange quick turns when required to support the schedule.
• Evaluate fuel-stop options based on operational suitability, efficiency, and cost.
• Identify potential alternate airports and contingency plans before operational disruptions occur.
• Balance the needs of crewmembers, clients, aircraft, and the overall operation when making decisions.

Training and Process Development

• Partner with department management to develop and implement a comprehensive training curriculum for new and existing Dispatch employees.
• Create and maintain department training manuals, standard operating procedures, and supporting materials.
• Establish training standards and best practices covering:
  • Aviation fundamentals
  • Fleet knowledge
  • Scheduling systems and processes
  • Basic flight operations
  • International operations
  • Crew Resource Management and pilot support
  • Crew travel coordination
  • Professional telephone and email communication
  • Emotional intelligence and effective communication
  • Creative problem-solving
  • Time management and prioritization
  • Cross-department communication
• Become proficient in new software platforms and support departmental implementation.
• Serve as a subject-matter expert and resource for Dispatch systems, processes, and procedures.

Cross-Department Communication

• Maintain clear and…