Dispatch/Inside Sales Associate

CraneWorks, Inc.; Jackson (MS); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

CraneWorks/RentalWorks in Jackson, MS is seeking a Dispatch / Inside Sales Associate to coordinate daily with customers and drivers, monitor on-time pickup and delivery, and serve as the main contact for company drivers.

The role requires strong communication, multitasking, and proficiency with Microsoft 365. You will build customer relationships, support outside sales, and contribute to revenue growth while operating in a fast-paced office and shop environment.

Qualifications

• Proficient with Microsoft 365 including Word and Excel.
• Exceptional relationship-building skills
• Strong ability to multitask in a fast-paced environment
• Excellent interpersonal and communication skills
• Strong customer service communication skills
• Detail-oriented professional with good judgment
• Ability to multitask and remain organized
• Strong customer service communication
• Visual Dispatch/Rentalman experience a plus
• Familiar with 3D Lift Plan

Responsabilités

• Take incoming sales call and provide industry leading customer service.
• Dispatch cranes for incoming and outgoing deliveries
• Crane knowledge, logistics & load chart knowledge a plus
• Familiar with DOT oversize/overweight permits
• Microsoft Office skills experience: Excel, Word, Adobe and Outlook
• Maintain and manage customer contact lists to include future follow up to grow revenue.
• Ability to work individually in a fast-paced environment
• Uses consistent business processes to achieve desired results
• Develop and maintain customer relationships.
• Work with outside sales force to gain new customers.
• Work with outside sales force to maintain and grow existing customers.
• Execute specific sales initiatives as they are developed.

Connaissances

Microsoft 365

Relationship building

Multitasking

Communication skills

Customer service

Attention to detail

Visual Dispatch

3D Lift Plan

Formation

High School Diploma

Bachelor’s Degree or relevant experience

Outils

Microsoft Word

Microsoft Excel

Outlook

Adobe

Description du poste

Description

CraneWorks/RentalWorks is a leading provider of crane, lifting, and specialized equipment solutions serving the construction, industrial, infrastructure, energy, and commercial markets. Through a commitment to safety, reliability, and exceptional customer service, we offer comprehensive crane rental, equipment rental, transportation, maintenance, and project support services across the Southeast and beyond.

Our team is built on a foundation of integrity, operational excellence, and continuous improvement. We take pride in developing talented employees, investing in modern equipment, and delivering solutions that help our customers complete projects safely, efficiently, and on schedule. At CraneWorks and RentalWorks, employees have the opportunity to contribute to a growing organization where teamwork, innovation, and professional development are valued every day.

Position Summary

The Dispatch / Inside Sales Associate will communicate daily with customers and drivers. This individual will be responsible for monitoring on-time pickup/delivery of equipment. The Dispatcher serves as the main point-of-contact for company drivers.

Duties & Responsibilities:

• Take incoming sales call and provide industry leading customer service.
• Dispatch cranes for incoming and outgoing deliveries
• Crane knowledge, logistics & load chart knowledge a plus
• Familiar with DOT oversize/overweight permits
• Microsoft Office skills experience: Excel, Word, Adobe and Outlook
• Maintain and manage customer contact lists to include future follow up to grow revenue.
• Ability to work individually in a fast-paced environment
• Uses consistent business processes to achieve desired results
• Develop and maintain customer relationships.
• Work with outside sales force to gain new customers.
• Work with outside sales force to maintain and grow existing customers.
• Execute specific sales initiatives as they are developed.

Requirements

Qualifications & Skills:

• Proficient with Microsoft 365 including Microsoft Word and Excel.
• Exceptional relationship-building skills
• Strong ability to multitask in a fast-paced environment
• Excellent interpersonal and communication skills
• Strong customer service communication skills
• Detail-oriented professional with good judgment
• Ability to multitask and remain organized
• Strong customer service communication
• Visual Dispatch/Rentalman experience a plus
• Familiar with 3D Lift Plan

Education & Experience

• High School Diploma or equivalent
• Bachelor’s Degree preferred or relevant experience

License & Certification

• Valid Driver’s License

Working Conditions:

Work is performed in an office environment, equipment shop environment, or job site. Noise, fumes, and chemicals associated with a shop environment is expected.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 50 pounds
• Must be able to climb on and off heavy mobile equipment safely
• Regular and predictable attendance is required

Travel Requirements

• None or infrequent

EEO Statement:

CraneWorks/RentalWorks is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.