Dispatch Coordinator I

ACERTUS; Hillside (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

ACERTUS seeks a highly organized Dispatch Coordinator I to manage the efficient dispatching of vehicles in our transportation network. This role requires strong communication and organizational skills, along with logistics experience. You will be responsible for coordinating with drivers and clients, ensuring timely deliveries and resolving any issues that arise. Join a dynamic company offering comprehensive benefits, including medical insurance and 401(k) plans.

Benefits

Medical, Dental and Vision Insurance

Company Paid Time Off

401(k) with auto-enrollment

Casual Dress Code

8 Company Paid Holidays

Qualifications

• Proven experience in dispatch and logistics, preferably within the transportation industry.
• Prior customer service experience preferred.
• Knowledge of transportation industry practices and regulations is advantageous.

Responsibilities

• Efficiently dispatch loads to drivers, ensuring timely arrivals.
• Handle inbound and outbound communications with drivers and customers.
• Enter transportation orders into the system when required.

Skills

Communication

Attention to Detail

Organizational Skills

Multitasking

Education

High School Diploma or Equivalent

Associate's Degree in Business or Related Field

Tools

Order Entry Software

Microsoft Office Suite

Job description

The Dispatch Coordinator I is responsible for efficiently coordinating and managing the dispatching of vehicles or goods within the transportation network. This position requires a detail-oriented individual with strong organizational skills, a high level of accuracy, and excellent communication skills.

Schedule: M-F 8am - 5pm with an occasional weekend.

Pay: $22 - $25/hr. Based on Experience.

What will you be doing?

• Receive and handle inbound calls from both drivers and customers.
• Initiate outbound calls to drivers to obtain and provide status updates on shipments.
• Efficiently dispatch loads to drivers, ensuring timely arrivals at their designated destinations.
• Enter and process transportation orders into the system when required.
• Ensure drivers have accepted their loads in a timely manner.
• Deliver price quotes to customers through phone conversations or email correspondence as required.
• Resolve pickup or delivery issues promptly, addressing concerns raised by customers or drivers.
• Foster relationships with carriers to enhance speed-to-market capabilities and overall efficiency.
• Monitor dispatched orders and closely track pickup and delivery timelines.
• Engage in daily communication with customers, providing details regarding pickup and delivery logistics via email, phone and chat.
• Ensure that drivers are equipped with all necessary paperwork for the successful loading of vehicles.
• Collaborate with various departments, including accounting, to guarantee accurate pricing and timely payment processes at the end of each month.
• Must be willing and able to perform all other duties as assigned by management.

What are we looking for?

• High school diploma or equivalent; associate's degree in business or a related field is a plus.
• Proven experience in dispatch and logistics, preferably within the transportation or logistics industry.
• Prior customer service experience preferred
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Proficiency in using order entry software and Microsoft Office Suite.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of transportation industry practices and regulations is advantageous.

Benefits

At ACERTUS we believe that our employees are our greatest asset. Our benefits include:

• Medical, Dental and Vision Insurance benefits start on the 1st of the month following your start date.
• Company Paid Time Off
• 8 Company Paid Holidays
• 401(k) with auto-enrollment at 3% starts on the 1st of the month following your start date.
• Casual Dress Code

About ACERTUS

ACERTUS is an automotive logistics company specializing in vehicle lifecycle solutions. Our client centric model is enabled by our people, processes and innovative technology that are a differentiator in the industry. Our comprehensive portfolio of services is designed to provide solutions throughout the lifecycle of a vehicle. We offer a full suite of vehicle transportation services, customizable technology, a national title and registration platform plus compliance services, and a growing vehicle storage footprint throughout North America.ACERTUS – Relentless Drive to Deliver!

ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.