Dispatch Coordinator (Cox Fleet)

Cox Enterprises; Maine; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Bonuses / incentive plans

Work-life balance

Comprehensive healthcare

401(k) retirement plans with company0

Professional development

Parental leave & fertility coverage

Pet insurance

Employee discounts

Job summary

Cox Enterprises is seeking a Dispatch Coordinator for Cox Fleet to ensure seamless fleet operations. You will coordinate and manage logistics, assign the nearest service provider, and verify dispatch authorization while communicating ETAs and handling customer inquiries.

The role operates in a 24/7/365 environment with varying shifts, focusing on keeping vehicles road-ready and drivers supported. Training and ongoing development are available as part of a proactive team.

Qualifications

• High school diploma or GED and 3 years of related dispatching experience, or 5 years in a related field.
• Strong knowledge of dispatching and multitasking.
• Experience coordinating fleet maintenance and service providers.

Responsibilities

• Coordinate and manage logistics of fleet operations to ensure timely maintenance and repairs.
• Assign open events to the nearest appropriate service provider.
• Verify authorization to dispatch and communicate ETAs to customers.
• Inform supervisor of delays or problems with repairs.
• Address customer inquiries as they arise.

Skills

Dispatching

Multitasking

Customer service

Problem solving

Education

High school diploma/GED

Advanced degree or certification in related discipline

5 years dispatching experience

Job description

Fleet service maintenance keeps the world moving. We’re recruiting a Dispatch Coordinator to join our essential team at Cox Fleet. In this role, you will be instrumental in maintaining the seamless flow of our operations by troubleshooting the event to ensure the appropriate Service Provider is dispatched. Work hours will vary to ensure market coverage, as we provide service 24/7/365.

If you’re ready to ensure vehicles are road-ready and drivers are supported, let's talk!

What’s In It for You?

Here’s a sneak peek at the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans.

• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.

• Comprehensive healthcare, with multiple options for individuals and families.

• Generous 401(k) retirement plans with company match.

• Professional development and continuing education opportunities.

• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

• Extra perks like pet insurance, employee discounts and much more.

Check out all our benefits.

What You’ll Do

You’ll be responsible for coordinating and managing the logistics of fleet operations, ensuring that all vehicles are maintained and repaired promptly. You will:

• Assess and assign all open events.

• Verify proper authorization has been obtained to dispatch the event.

• Assign the appropriate and nearest service provider to make requested repairs.

• Advise the customer of the estimated time of arrival and follow instructions according to their requirements.

• Inform supervisor on duty of any delays with the service provider’s estimated time of arrival or problems with repairs.

• Address problems and customer inquiries as they arise.

Who You Are

You are a proactive problem solver who is eager to grow their career in the automotive industry. Here’s what else you bring to the table:

Minimum:

• High school diploma or GED and 3 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance). The right candidate could also have a different combination, such as an advanced degree or certification in a related discipline (Medium/Heavy Duty Truck Technology) or 5 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).

• A strong knowledge of dispatching and multitasking.

Preferred:

• Degree in related discipline or industry experience

Availability:

• Class start date: November 2 & December 7, 2026
• Training schedule: Monday - Friday, 8:00 am - 5:00 pm ET
• Available work schedules: TBD, but we operate in a 24/7/365 environment. Most work schedules will be either weekend, 2nd (Evening/Nights), or 3rd (Overnights) shift

Help us keep the wheels turning and the engines humming. Join Cox today!