Dispatch Coordinator

WeAssist.io; San Diego (CA); Remote; USD 6,000 - 9,000; Full time

Job summary

A dynamic service organization is seeking Full-time Dispatch Coordinators to handle inbound call management and scheduling. This remote position offers a supportive work culture emphasizing family values and professional growth. Ideal candidates possess CRM experience and a detail-oriented mindset. Compensation ranges from $6,600 to $8,400 annually, inclusive of various employee benefits.

Benefits

13th Month Bonus

Permanent remote setup

Health insurance

Dental insurance

Mental health insurance

Growth opportunity

Performance-based raises

Prizes and bonuses

Qualifications

• Clear, confident, and professional phone voice.
• Experience using scheduling or dispatch tools.
• Previous experience in HVAC or call-heavy roles.
• Strong attention to detail.
• Organized during peak call seasons.

Responsibilities

• Answer inbound calls promptly with a professional demeanor.
• Gather complete client information accurately.
• Book appointments and prioritize emergency calls.
• Participate in daily handoff between shifts.
• Support secondary admin tasks when call volume is low.

Skills

Excellent English

CRM Experience

Dispatch Know-How

Detail Obsessed

Calm Under Pressure

Tools

Kickserv

CRM/Dispatching Software

Job description

Hiring: Full-time Dispatch Coordinators - Remote - $6,600 to $8,400/yr

About the Client

HVAC Solutions That Matter – Providing repair, installation, maintenance, and 24/7 emergency support across Arizona.

Locally Rooted, Community-Driven – Built around trust, loyalty, and giving back to the local community.

Always On Call – Known for quick response and 24/7 availability when it matters most.

Team-Oriented Vibe – Everyone pitches in and plays their part to keep things running smoothly.

Family-First Culture – You’re not just an employee; you’re part of a team that values loyalty and care.

About WeAssist

Led by a Founder Who Cares – Reef Colman built WeAssist to empower individuals and create meaningful opportunities that support families.

Fast & Purposeful Recruiting – We move quickly but prioritize long-term fit, stability, and growth over just filling roles.

Connecting Global Talent – With 100+ outsourced professionals and growing, we link top talent worldwide with thriving US businesses.

Giving Back Matters – From building schools to feeding the homeless, we believe true success means making a difference.

An Inclusive & Thriving Culture – Your skills and unique gifts matter. We create an environment where outsourced professionals don’t just work—they grow.

Key Responsibilities of the Dispatch Coordinators

• Inbound Call Management
• Scheduling & Dispatch
• Team Communication & Collaboration

Why Are They Hiring Dispatch Coordinators?

Our client is transitioning away from a costly and error-prone answering service that often missed calls, entered wrong data, and caused lost opportunities. They’re hiring two Dispatch Coordinators to provide reliable, in-house coverage for all inbound calls and scheduling.

Qualifications

• Excellent English – Clear, confident, and professional phone voice.
• CRM Experience – You’ve used scheduling or dispatch tools before (Kickserv is a plus).
• Dispatch Know-How – Previous experience in HVAC, field service, or call-heavy roles.
• Detail Obsessed – You catch what others miss. Strong attention to detail—no selective reading of instructions.
• Calm Under Pressure – Organized even during peak call seasons.

Responsibilities Of The Dispatch Coordinators

• Inbound Call Management
• Answer all inbound calls promptly during your assigned shift (20–70 calls/day, depending on season)
• Provide a professional, calm, and friendly voice to every customer—no matter how urgent their issue may feel
• Gather complete and accurate client information, including:
• Name, address, phone number, and email
• Homeowner vs. tenant status (and capture tenant details if applicable)
• Gate codes or access instructions if necessary
• Log issues clearly in the CRM, whether it’s a broken A/C, routine maintenance, or a request for a new unit
• Route calls appropriately:
• Repairs & Maintenance → Book directly into the schedule
• New Quotes → Forward to the sales team
• Billing or special cases → Escalate to management
• Scheduling & Dispatch
• Book appointments in set service windows and follow capacity limits set by the company
• Use CRM’s map view to prioritize efficient routing and avoid wasted technician travel
• Recognize emergency calls and prioritize accordingly
• Enter every job into the CRM immediately
• Keep the daily board clean, accurate, and up-to-date
• Team Communication & Collaboration
• Participate in the daily handoff between shifts to ensure no customer slips through the cracks
• Stay aligned with the team on process updates and scheduling priorities
• Be proactive in asking questions if unclear—never guess or assume
• Uphold the company’s family-first culture by treating every customer with honesty and care
• Administrative Support Tasks (Growth Responsibility)
• When call volume is low (especially in the off-season), support with secondary admin tasks such as:
• Running basic reports (e.g., unpaid accounts)
• Reviewing CRM data for accuracy and completeness
• Double-checking contact details and updating records

Want to Know More About the Client?

Our client is a trusted HVAC services company based in Arizona, providing reliable heating, ventilation, and air conditioning solutions to residential and commercial clients.

Company Culture And Core Values

This is a detail-driven, customer-first team that values responsiveness, accuracy, and integrity.

• Work Hard, Get Rewarded – Effort here equals real results.
• Family First – Support each other like family, because you are.
• No Guessing Games – Clear communication and no half-read messages.
• Grow With Us – Honest mistakes are fine—laziness is not.

What’s in it for you?

• Frontline Impact – You’re the first impression, and the difference-maker, for every customer.
• Growth Path – Start as a coordinator with a clear opportunity to move into a Lead role.
• Remote Flexibility – Work from home with a professional setup.
• Skill-Building Role – Hone your dispatch, logistics, and customer service expertise in a fast-moving field.
• Be Trusted – No micromanagement here—just clear expectations and respect for your work.
• Family-First Culture – Join a team that treats you like one of their own.

Perks

• 13th Month Bonus
• Permanent work-from-home / remote set-up
• Health insurance
• Dental insurance
• Mental health insurance
• Great starting salary
• Growth opportunity
• Performance-based raises
• Prizes and bonuses

Specifics

• Full-time
• Schedules will be assigned on a first-come, first-served basis—the first hire gets the first choice!
• Remote position
• 7:00 AM – 3:00 PM (Arizona MST)
• 2:00 PM – 10:00 PM (Arizona MST)
• 1-hour overlap at 2–3 PM for smooth handoff

Miscellaneous

• Attire - business casual when in meetings
• Professional setup
• Clean background
• Good camera
• Good microphone
• Strong wifi

Tech Stack

• CRM/Dispatching Software
• Phone System (VoIP)
• Text/iMessage
• KickServ
• ServiceTitan, Housecall Pro, Zoho, HubSpot, etc

Compensation

• $6,600 to $8,400/yr