Dispatch Agent - JFK (Aer)

Unifi Aviation LLC; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Unifi Aviation LLC in New York is seeking a Wheelchair Dispatcher Agent to coordinate dispatch of personnel and equipment for arriving and departing flights, ensuring passengers in need of wheelchair assistance are prioritized and properly guided through the airport.

The role requires 2+ years in dispatch or related customer service, a valid in-state driver’s license, and the ability to work in a fast-paced environment; you will maintain logs, generate reports, and support operations with a

Qualifications

• Requires 2+ years in dispatcher or related customer service with some supervisory experience
• Must be a local (in-state) resident
• Valid In-State Driver's License
• Successful pre-employment screening and background check
• Must be at least 18 years old
• Authorization to work in the United States
• Ramp and SIDA training to obtain airport security access
• Experience in a fast-paced environment under time constraints
• Ability to maintain composure and professionalism with frontline staff and customers
• Willingness to work as part of a detail-oriented team
• Excellent customer service skills
• Strong work ethic
• Ability to work in a team-oriented environment
• Able to type or use a computer keyboard efficiently
• Able to understand documents and follow ticketing procedures
• Able to communicate information verbally and via radio equipment
• Able to work quickly to meet tight deadlines
• Must be flexible

Responsibilities

• Ensure employees have correct information for daily assignments
• Monitor hours to keep operations lean and efficient
• Balance work hours with operation demands
• Prioritize tasks and manage aircraft turnaround
• Respond to emergencies and non-emergencies
• Move resources per daily schedules and logistics
• Provide leadership with reports and logs
• Maintain logs and dispatch information
• Handle customer service issues and resolutions
• Direct passengers through customs and immigration
• Operate wheelchair support systems for boarding and arrivals
• Provide friendly, helpful service to travelers

Skills

Customer service

Communication

Teamwork

Decision making

Time management

Multitasking

Tools

Ticketing procedures

Radio equipment

Computer keyboard

Job description

Requirements and Description

N.B.: INTERVIEWS BY APPOINTMENT, NO WALK-INS ALLOWED.

AS PER MANAGER'S REQUEST, AN UPLOADED RESUME IS REQUIRED WITH YOUR APPLICATION.

Summary

Wheelchair Dispatcher Agents are logistic geniuses that manage dispatching employees and applicable equipment to their arriving and departing flights, planes and/or assignments. Dispatcher Agents will deal with various airline systems and use effective communication with all wheelchair agents and leadership team to ensure the aircraft departs with all passengers that are in need of wheelchair assistance as well as those visually impaired, deaf or need additional assistance when travelling.

Essential Functions / Key Responsibilities

• Ensures all employees have their correct information for their daily assignment.
• Closely monitor hours used to run a lean and efficient operation.
• Good decision-making skills to balance work hours with demands of the operation
• Prioritizes tasks and manages the turnaround of an aircraft from arrival to departure.
• Respond to any emergencies and non-emergencies to efficiently come to a solution.
• Ensure timely and efficient movement of resources according to daily time schedules and logistics.
• Good writing skills to provide leadership and executive team with reports.
• Record and maintain logs and reports of dispatch information.
• Oversee all customer service issues related to bound customers to include resolution of any customer concerns.
• Direct passengers through customs and immigration
• Handle all aspects of wheelchair support by operating a computerized system for boardings and arrivals.
• Most importantly, assist customers with a smile and friendly face anticipating their travel needs.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Basic Qualifications

• MUST HAVE two-plus years of dispatcher or relevant experience, with customer service in addition to some level of supervisory experience.
• Must be a local (in-state) resident.
• Valid In-State Driver's License.
• Successfully pass pre-employment screening and background check.
• Must be at least 18 years of age.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Prior experience necessary working in a fast-paced environment under time constraints.
• Must be able to maintain composure and professionalism when dealing with the frontline and customers all while answering the phone.
• Must be open minded and ready to work as part of a detail-oriented team.
• Excellent customer service skills.
• Strong work ethic.
• Ability to work in a team-oriented environment.
• Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
• Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
• Able to communicate information and instructions verbally and/or via radio equipment.
• Able to communicate effectively in a professional manner.
• Able to work quickly and efficiently to meet tight time restrictions.
• Must be flexible.

ERMC is an equal opportunity employer.

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.