Airport Wheelchair Agent P/T - T6 - JFK

Unifi Aviation LLC; New York (NY); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Unifi Aviation LLC is seeking a customer-focused individual to assist passengers, including wheelchair assistance, during arrival and check-in. You will operate the jet bridge and ticketing systems, direct travelers through security checkpoints, and support ramp teams as needed.

The role requires a strong service mindset, ability to work in a fast-paced environment, and excellent communication skills. This full-time position is based in New York and involves lifting and standing shifts.

Qualifikationen

• 3+ years of customer service experience.
• Must be a local in-state resident.
• Must be at least 18 years old.
• Authorized to work in the United States.

Aufgaben

• Assist passengers with a smile and friendly face through arrival and check-in processes.
• Handle all aspects of wheelchair support and related inquiries.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist Ramp Service Agents to ensure wheelchair, stroller and gate-checked items are available.
• Operate jet bridge and carrier-specific reservation/ticketing software.
• Oversee all customer service issues for wheelchair-bound customers.
• Perform other duties as assigned within the role.

Kenntnisse

Customer service

English fluency

Teamwork

Communication

Computer skills

Tools

Tablets

Ticketing systems

Jobbeschreibung

Requirements and Description

N.B.: BUSINESS ATTIRE & PRINTED RESUMES ARE REQUIRED FOR INTERVIEWS.

INTERVIEWS BY APPOINTMENT, NO WALK-INS ALLOWED.

Wheelchair Agent Video Link

https://www.youtube.com/watch?v=lLqldl7T7JA

Essential Functions / Key Responsibilities

• Assist passengers with a smile and friendly face through arrival and check-in processes; emphasis with support for passengers with special needs such as passengers needing wheelchair assistance, visually impaired, deaf, and unaccompanied minors.
• Handle all aspects of wheelchair support by operating tablets, a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Operate equipment to include the jet bridge, computer keyboards, and carrier-specific reservation/ ticketing software.
• Oversee all customer services issues related to wheelchair bound customers.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Physical Requirements

• Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Must be able to work an entire shift standing up.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Must be able to work in cramped or high places.
• Must be able to carry heavy items up and down jet bridge stairs.

Basic Qualifications

3+ years of customer service experience required. Must be open minded and ready to work as part of a detail-oriented team.

• Fluency in English is a must.
• Must be a local (in-state) resident.
• Successfully pass pre-employment drug screen and background check.
• Must be at least 18 years of age.
• Must be able to complete all trainings required for this position.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Excellent customer service skills.
• Strong work ethic.
• Ability to work in a team-oriented environment.
• Proficient in the use of tablets and computers.
• Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
• Able to communicate information and instructions verbally and/or via radio equipment.
• Able to communicate effectively in a professional manner.
• Able to work quickly and efficiently to meet tight time restrictions.

ERMC is an equal opportunity employer.

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.