Dispatch

W.O. Grubb Crane Rental; Richmond (VA); On-site; USD 42,000 - 66,000; Full time

Job summary

W.O. Grubb Crane Rental is seeking a Dispatcher to coordinate, schedule, and assign labor and equipment to deliver timely crane rental services.

The role requires discretion, strong communication, and the ability to work long hours including weekends and holidays. The positions involves monitoring equipment/personnel, preparing dispatch reports, coordinating with branch managers, and maintaining customer relationships.

Qualifications

• Must be proficient with basic computer skills (Word, Excel).
• Problem solver with discretion and judgment to manage resources.
• Knowledge of local geography to plan efficient routes and schedules.
• Time management skills and punctuality are essential.
• Ability to work under stress and maintain professionalism.
• Strong communication skills with customers, sales, operators, and management.
• Reliable and able to take responsibility and exercise independent judgment.
• Must pass drug test and background check.

Responsibilities

• Monitors and maintains a log of all equipment and personnel.
• Ensures compliance with regulations, policies, and procedures.
• Operates and maintains office equipment and dispatch software.
• Prepares daily dispatch reports and determines schedules.
• Evaluates DOT regulations and compliance actions.
• Allocates labor and equipment; maintains communication with operators and drivers.
• Coordinates with branch managers to optimize scheduling and resource use.
• Acts as liaison between customers, sales staff, operators, and operations.
• Manages layoffs when work declines and adjusts staffing accordingly.
• Assesses weather impacts and suspends activities as needed.
• Creates maps/direction charts to comply with permit laws.
• Maintains customer relationships and handles complaints.
• Takes orders from customers and enters crane rental agreements.
• Reviews job tickets and maintains crane rental schedules.

Skills

Computer skills

Discretion/judgment

Geography knowledge

Time management

Punctual

Accountability

Independent judgment

Calm under pressure

Service orientation

Excellent communication

High school diploma

Drug test/background check clearance

Education

High school diploma or equivalent

Job description

Description

W.O. Grubb is the leading provider of crane rental services in the Mid-Atlantic United States. W.O. Grubb was founded in the 1960’s with a basic concept, which was to provide high quality services, equipment, manpower and superior responsiveness to our customers. W.O. Grubb is one of the largest privately-owned and operated crane rental companies in the nation. Multiple locations serve Virginia, Maryland, North Carolina, and surrounding states with crane rentals and service.

Description Summary

A Dispatcher is responsible for coordinating, scheduling, and assigning labor and equipment in order to provide service to our customers in a timely manner. The individual typically exercises substantial discretion under limited supervision and is expected to work long hours including “off-hour” telephone coverage and is subject to working weekends and holidays.

Responsibilities

• Monitors and maintains a log of all equipment and personnel.
• Monitors activities and evaluate whether related regulations, policies and procedural guidelines are followed.
• Operates and maintains office equipment including telephone, facsimile, photocopier, Microsoft Windows, and the Fleet Cost & Care system.
• Evaluates, processes, and transmits information, instructions, and permits.
• Prepares daily dispatch reports and determines schedules and forwards as appropriate.
• Evaluates DOT regulations and takes action to ensure compliance.
• Evaluates labor and equipment needs, assigns, and dispatches labor and equipment and maintains communication with operators and drivers.
• Coordinates with the local branch manager and dispatchers in other branches to determine efficient scheduling of labor and equipment that utilizes branch-level and Company resources in the most cost-effective manner.
• Acts as a liaison between customers, salespeople, operators, and operations.
• Determines how to conduct layoffs when necessary to reduce labor force due to lack of work.
• Assess changing weather conditions affecting crews and determines when to suspend activities if necessary.
• Creates appropriate maps and direction charts to assure compliance with applicable permit laws.
• Conducts all business in a professional, respectful manner.
• Maintaining customer relationships, ensuring customer satisfaction, and responding to customer complaints.
• Handling problems or emergencies that arise in the field.
• Taking orders from customers and entering into crane rental agreements.
• In filling customers’ orders consider the operator’s familiarity with the job sites, operator’s relationship with the customer, a particular needs of the job, the dimensions, capacity and sizes of the cranes, the reliability, and qualifications of the operator.
• Preparing and reviewing job tickets.
• Maintaining the crane rental schedule.

Knowledge, Skills, and Experience

Essential

• Must be proficient with basic computer skills (i.e., Microsoft Word, Excel, etc.).
• Problem solver – exercise discretion and judgment to best manage available resources.
• Knowledge of local geography.
• Time management skills.
• Punctual.
• Assumes responsibility.
• Takes responsibility for exercising independent judgment within areas of responsibility.
• Can work under stress.
• Service orientated.
• Excellent communication skills.
• Possess a minimum of a high school diploma or equivalent.
• Must be able to pass a drug test, background check, and fit for duty test.

Desired

• Prefer candidates with at least an associate’s degree.
• Prefer candidates with at least 1-3 years of experience in a busy office setting.
• Previous experience with transportation, heavy equipment, or the crane and hoisting industry is an asset.

Physical Demands

The Americans with Disabilities Act (ADA) requires employers to identify essential functions of a role. As a result, the following table was created. Please note: This checklist should not be considered all-inclusive.

Function
Essential Function
Frequency
Yes
No
Occasional
(1-33% of the time)
Regular
(34-66% of the time)
Constant
(6 7-100% of the time)

Balancing
X
X
Bending
X
X
Carrying
X
X
Climbing
X
X
Crawling
X
X
Driving
X
X
Filing
X
X
Fingering
X
X
Hand/Eye coordination
X
X
Hearing
X
X
Kneeling
X
X
Lifting bulky items
X
X
Lifting from arm level
X
X
Lifting from floor level
X
X
Lifting objects 10-24 lbs.
X
X
Lifting objects 25-49 lbs.
X
X
Lifting objects > 50 lbs.
X
Pulling
X
X
Pushing
X
X
Reaching above shoulders
X
X
Reaching below shoulders
X
X
Reading - English
X
X
Sitting
X
X
Speaking - English
X
X
Standing
X
X
Stooping
X
X
Twisting/Turning
X
X
Typing/Word processing
X
X
Vision – Color ID
X
X
Vision – Depth perception
X
X
Vision - Near
X
X
Walking
X
X
Writing - English
X
X

• Approximately 90% of the time spent in the usual office conditions.
• Approximately 10% of time spent in external conditions may include temperature variance, elevated noise levels, dust, and fumes.
• Travel is required.

Reasonable accommodation will be made to enable individuals with disabilities to perform the tasks.

Work Environment

Majority of time spent in an office environment. The employee may be required to wear appropriate PPE equipment when exposed to an external environment. The employee could occasionally be exposed to extreme temperatures or other inclement weather.