Security Dispatch Center Operator

PalAmerican Security; Tempe (AZ); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Job summary

PalAmerican Security in Tempe, AZ seeks a highly skilled Security Operations Center (SOC) Agent to join a dynamic team. The role demands SOC experience and flexibility to work days, swings, and graves with rotating shifts every six months.

Key duties include responding to alarms, producing reports, and coordinating emergency responses while supporting corporate safety programs. Benefits include health, dental, vision, and paid time off.

Qualifications

• High school diploma or GED required.
• Experience in contract security, military, law enforcement, or corrections.
• SOC experience is required.
• Proficient with Microsoft Office (Excel/Word/Outlook/Teams).
• Must have AZ Unarmed Guard Card and Driver's License.

Responsibilities

• Respond to alarms and emergencies swiftly.
• Produce detailed reports and communicate with team and clients.
• Support corporate safety programs with strong customer service.
• Coordinate emergency responses and review incident reports.
• Use CCURE and Genetec for monitoring.

Skills

Interpersonal skills

Communication skills

SOC experience

MS Office

Education

High School Diploma / GED

Tools

Genetec

CCURE

Microsoft Office

Job description

DISPATCH/SOC EXPERIENCE REQUIRED. ROTATING SHIFT EVERY 6 MONTHS! MUST BE AVAILABLE TO WORK DAYS, SWINGS AND GRAVES.

Opportunity at PalAmerican Security: Highly Skilled Security Operations Center Agent Needed!

Are you looking for a dynamic work environment where your skills can shine? Do you want to be part of a team that values your contributions and supports your growth? If so, PalAmerican Security is the place for you!

At PalAmerican Security, we pride ourselves on our commitment to excellence and innovation in security services. As a talented Security Operations Center (SOC) Agent, you will play a crucial role in ensuring the safety of our clients' properties. Join us and enjoy fantastic benefits including paid time off, health, dental, and vision insurance, while developing your skills in a supportive environment.

Key Responsibilities:

• Respond to alarms and emergencies swiftly and effectively.
• Communicate clearly with team members and clients; produce detailed reports.
• Provide exceptional customer service and support corporate safety programs.
• Coordinate emergency responses and review incident reports to enhance safety.
• Utilize systems like CCURE and Genetec for monitoring and security management.

Qualifications:

• Outstanding interpersonal and communication skills.
• Experience in contract security, military, law enforcement, or corrections.
• Previous SOC experience is a must.
• Proficient in Microsoft Office (Excel, Word, Outlook, Teams).
• Must possess a valid AZ Unarmed Guard Card and Driver's License.

Corporate Requirements:

• High School Diploma, G.E.D., or equivalent education.
• Ability to pass a background check and drug screening.
• Strong commitment to security rules and safety protocols.

THE PALAMERICAN DIFFERENCE With our depth of knowledge, our focus on innovation and our never-ending desire for self-improvement, PalAmerican is your best choice when looking for a dedicated security partner committed to exceeding your highest expectations. SECURITY SERVICES FROM THE INDUSTRY'S TOP EXPERTS Our mission is to provide our clients with the finest security services and products that enable them to run their operations with minimal effort, backed up with a strong commitment to our people. PalAmerican seeks to create and maintain an environment where every employee is rewarded according to their contribution and well supported by our company training.