Disney Store: Sales Associate (PT)

The Walt Disney Company; Burbank (CA); On-site; USD 80,000 - 100,000; Part time

Job summary

Join a leading entertainment company as a part-time Cast Member at the Disney Store in Burbank, CA. You'll play a vital role in creating magical experiences for guests while upholding Disney's high standards. Candidates should possess strong guest engagement skills and a willingness to work flexible hours, including weekends and holidays.

Benefits

Flexible hours

Employee benefits

Qualifications

• Must be at least 18 years of age.
• Available to work flexible hours, including weekends and holidays.
• Previous retail or service industry experience preferred.

Responsibilities

• Provide engaging and entertaining experiences for guests.
• Assist guests in finding products and answering their questions.
• Maintain Disney brand standards throughout the store.

Skills

Guest engagement

Teamwork

Communication

Education

High School Diploma or equivalent

Job description

Disney store and shopDisney are the retail merchandising arms of Disney Parks, Experiences and Products, the business segment of The Walt Disney Company (NYSE:DIS) and its affiliates that extends The Walt Disney Company’s brands to merchandise. Disney store and shopDisney is owned and operated by Disney in North America, Europe, Japan and China. Disney store and shopDisney carry high-quality products and books, including exclusive product lines that support and promote key entertainment initiatives and characters from Disney, Pixar, Star Wars, Marvel and National Geographic. shopDisney.com is the U.S. ecommerce destination for guests of all ages, offering a curated selection of products, global collections and collaborations from Disney and licensees, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world’s largest and most successful entertainment companies. There are currently Disney store locations in North America, Japan, China and Europe, plus online stores www.shopdisney.co.uk, www.shopdisney.de, www.shopdisney.es,www.shopdisney.fr, www.shopdisney.it, and www.disneystore.co.jp. For more information, please follow us at: www.facebook.com/shopDisney, www.instagram.com/shopDisney and www.twitter.com/shopDisney

Responsibilities

The Cast Member’s primary responsibility is to ensure our Guests have “The Best Retail Experience in the World”. This is done by engaging and providing Guests with an Entertaining and Magical experience. This is a part time, non-exempt role.

• Performs scripted and non-scripted events for Guests
• Supports Disney Store Mission, “Creating Magical Moments for Guests of all Ages”
• Connects with Guests by asking open-ended questions to assess Guest needs and make appropriate suggestions
• Contributes to a high energy, fast paced environment that provides Guests with an entertaining, fun and dynamic experience
• Assists Guests in finding solutions that best meet their needs while leveraging all available resources including Disneystore.com
• Consistently treats all Guests and Cast Members with respect and contributes to a positive work environment
• Takes a proactive role in maintaining Disney brand standards in Guest engagement, visual and housekeeping
• Performs cash wrap and mobile POS duties in an efficient and timely manner while maintaining a high level of Guest Service
• Participates in the processing of shipment, replenishment of the sales floor, and additional operational tasks based on the needs of the business
• Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct
• Promotes and maintains a safe working and shopping environment
• Engages children at their level allowing them to become part of the story
• Takes a proactive role in maintaining Disney brand standards in Guest engagement, visual standards and housekeeping
• Drives Store results by suggesting additional items to Guests to meet their needs
• Ability to demonstrate strong Guest-focused engagement on and off the sales floor
• Demonstrated success working as a member of a team
• Ability to receive feedback and take action when appropriate
• Must maintain a professional appearance and meet Disney Store grooming guidelines

Basic Qualifications

• Job may require lifting boxes that weigh up to 45 lbs. and climbing a ladder
• Available to work a flexible schedule that meets the needs of the business including overnights, evenings, holidays, weekends and call-in shifts (if permitted). Must be available a minimum of two (2) shifts Monday through Friday and have weekend availability that meets the needs of the Store’s business
• Must be able to submit verification of legal right to work in the United States
• Must be at least 18 years of age

Preferred Qualifications

• Previous experience in retail or the service industry
• Ability to speak fluently in another language in addition to English
• Comfortable storytelling in front of large groups of people

Required Education

• High School Diploma or equivalent

The pay rate for this role in Burbank, CA is $20.00 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

Disney Parks, Experiences and Products

Business

Category

Retail Operations

Job Type

Part Time

City

Burbank

State/Provice

CA

Postal Code

91521

Country / Region

US

About the company

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes Disney Parks, Experiences and Products; Disney Media & Entertainment Distribution; and three content groups—Studios, General Entertainment and Sports—focused on developing and producing content for DTC, theatrical and linear platforms.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.