Disney Social Media Customer Support (Work From Home)

Mashreq Bank; Germany (OH); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading entertainment company is seeking a Social Media Customer Support Representative to engage with fans and provide exceptional assistance across social media platforms. This role requires strong communication skills and a passion for the brand, offering flexible work hours and the ability to work remotely. Candidates should have 1-2 years of experience in customer service and social media engagement. Join us to create magical moments for fans worldwide!

Benefits

Competitive salary and performance-based incentives

Work-from-home flexibility

Discounts on Disney products

Qualifications

• 1-2 years of experience in customer service or social media engagement.
• Experience working in a remote or digital support role is preferred.

Responsibilities

• Monitor and respond to customer inquiries on social media platforms.
• Provide accurate and timely responses to customer feedback.
• Address customer service issues and resolve complaints.
• Engage with Disney fans positively to enhance customer satisfaction.

Skills

Excellent written and verbal communication skills in English

Strong customer service skills

Proficiency in using social media platforms

Ability to multitask

High attention to detail

Passion for Disney

Job description

Job Summary

Disney is seeking enthusiastic and customer-focused individuals to join our Social Media Customer Support team. As a Social Media Customer Support Representative, you will engage with Disney fans and customers across various social media platforms, providing exceptional assistance, resolving inquiries, and ensuring a magical experience for our audience. This is a remote, work-from-home opportunity that requires strong communication skills, a passion for Disney, and the ability to provide top-tier customer service in a digital environment.

Key Responsibilities

• Monitor and respond to customer inquiries, comments, and messages on social media platforms, including Facebook, Twitter, Instagram, and other channels.
• Provide accurate and timely responses to customer questions, concerns, and feedback while maintaining Disney's brand voice and values.
• Address customer service issues, resolve complaints, and escalate complex cases to the appropriate internal teams.
• Engage with Disney fans in a positive and professional manner to enhance customer satisfaction and brand loyalty.
• Collaborate with cross-functional teams to ensure accurate information is provided to customers.
• Stay updated on Disney products, services, promotions, and policies to provide informed assistance.
• Track and report customer interactions, trends, and feedback to improve service efficiency.
• Maintain a high level of professionalism, empathy, and confidentiality in all interactions.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.
• Strong customer service skills with a proactive and solution-oriented approach.
• Proficiency in using social media platforms, including Facebook, Twitter, Instagram, and TikTok.
• Ability to multitask, prioritize, and manage time effectively in a remote work environment.
• Familiarity with social media management tools and customer support platforms is a plus.
• High attention to detail and ability to follow brand guidelines.
• Ability to work independently while maintaining collaboration with a remote team.
• Passion for Disney and its various brands, characters, and stories.

Experience

• Minimum 1-2 years of experience in customer service, social media engagement, or a related field.
• Experience working in a remote or digital support role is preferred.
• Previous experience in the entertainment, hospitality, or retail industry is a plus.

Working Hours

• Flexible shifts, including evenings, weekends, and holidays, to accommodate Disney's global audience.
• Full-time and part-time positions available.

Knowledge, Skills, and Abilities

• Strong problem-solving skills and ability to think quickly under pressure.
• Understanding of social media trends and customer engagement strategies.
• Knowledge of Disney's products, parks, and entertainment services.
• Ability to maintain a positive and friendly tone in digital communications.
• Technical proficiency in navigating online platforms and troubleshooting customer issues.

Benefits

• Competitive salary and performance-based incentives.
• Work-from-home flexibility with necessary technology and tools provided.
• Discounts on Disney products, experiences, and streaming services.
• Opportunities for career growth and development within The Walt Disney Company.
• A dynamic and engaging work environment with a passionate team.

Why Join Disney?

• Be part of a world-renowned brand that brings joy and magic to millions.
• Work in a supportive, inclusive, and diverse team environment.
• Enjoy the opportunity to interact with Disney fans and enhance their experiences.
• Gain valuable experience in social media customer support and digital engagement.

How to Apply

If you are passionate about Disney and have a strong background in customer service and social media engagement, we encourage you to apply! Submit your application online through the Disney Careers website, including your resume and a cover letter detailing your experience and enthusiasm for the role.

Join us in making magical moments for Disney fans around the world!