Position Summary
Host/Hostess ensures residents receive freshly prepared meals served restaurant-style throughout the day in a professional, caring manner in accordance with federal and state regulations and Oaks Senior Living dining standards. The role involves assisting residents and guests with all aspects of dining service in the Main Dining Room, setting tables, taking orders, serving and clearing tables, and maintaining the dining area.
Qualifications
- Experience working for large groups
- Desire to work with older adults
- Ability to read, write, and speak English
- Friendly, caring disposition
- Must be 18 years of age
- Must have a satisfactory criminal history check
- Must have a physical exam by a licensed physician
- Must have a negative drug screen
- Must be able to react in an emergency
Primary Responsibilities
Dining Service
- Serve food in accordance with nutritional guidelines, local health department regulations, and resident's individual prescribed diet and food preferences
- Assist care partners with serving quality meals during main meal times in main dining room
- Serve resident and guest meals in accordance with Oaks All Day Dining program
- Assist in fostering residents' independence with eating by providing adaptive equipment when needed
- Ensure healthy snacks are set out at appropriate and scheduled times
- Acquaint new residents with menus, seating, and dining options and hours
- Ensure that food is delivered on time and in a pleasant manner
- Ensure resident food needs and preferences are known and honored
- Take resident orders for meals on a daily basis
- Respond to customer service requests and complaints
- Notify Food Service Director or Lead Cook of any malfunctioning kitchen equipment or appliances
- Clean and sanitize tables, chairs, condiment containers, and equipment used in the dining room
- Vacuum dining room after each main meal setting
- Spot clean carpet as needed
- Wash and prepare linen napkins for place setting
- Communicate resident likes and dislikes to Food Service Director for menu planning purposes and resident satisfaction
- Inform kitchen staff if residents will be out of community at meal time
- Inform kitchen staff when resident would like to have a meal outside of scheduled meal times
- Inform kitchen staff when guest will be joining for meal
- Create a strong sense of team work and cooperation among all staff
- Ensure table settings are complete and have fresh condiments for the service
- Prepare and serve beverages including refilling coffee, tea and other beverages during main meals and throughout the day in accordance with Oaks All Day dining program
- Observes changes in resident status, needs or preferences and communicates them appropriately to Wellness Director
- Assist care partners with clearing dining tables during main meal times
- Reset dining tables with place settings and ensure salt and pepper shakers are clean and full, sugar packets and creamers are replenished immediately following meal times
- Other duties as assigned
Regulatory Compliance and Sanitation
- Ensure compliance with local health department regulations and the Oaks Senior Living policies and procedures
- Maintain a clean, organized, and safe dining room environment
- Ensure proper storage and handling of food in accordance with infection control standards
- Maintain CPR & First Aid certification
Knowledge Requirements
- State food handling and kitchen regulations
- OSHA Standards
- Fire and Safety Procedures
Reports to
Food Service Director
Physical Job Requirements
- Stand/walk up to eight hours a day
- Sit up to two hours a day
- Frequently support up to 30 pounds
- Frequently lift/carry up to 50 pounds
- Frequently kneel, bend, and reach