Discovery Recovery Analyst OnSite

Avenu Insights & Analytics; Forney (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Avenu Insights & Analytics is seeking a responsible Customer Support professional to provide quality support for taxpayers through various channels like phone and email. The role involves processing payments, handling inquiries, and supporting implementation projects. The candidate should have an associate degree or relevant experience, with strong communication and analytical skills.

Benefits

Competitive benefits

Dynamic work environment

Qualifications

• Associate degree or equivalent experience required.
• Proficiency in MS Office applications is necessary.
• Bilingual in Spanish and English is a plus.

Responsibilities

• Provide quality customer support through phone and email.
• Handle support emails, refunds, and resolve customer inquiries.
• Collaborate with departments for training and taxpayer support.

Skills

Interpersonal skills

Effective communication

Data analysis

Proofreading

Education

Associate degree (AA) or equivalent

Tools

MS Word

Excel

Outlook

Salesforce

Constant Contact

Job description

Job Description

Job Summary:

Responsible for providing quality customer support for Taxpayers through phone, email, and correspondence, daily processing of payments, and working on DRE projects and new client implementations.

Duties and Responsibilities:

• Inbound/outbound telephone customer service
• Handle support emails, refunds, research, resolve, and record problems
• Collaborate with other departments for training, data entry, taxpayer support, and communications
• Review ordinances, acts, and legislation to understand requirements, rates, municipal workflows, and government representatives
• Assist in proofreading data and correspondence
• Complete tasks with aggressive deadlines, manage multiple projects simultaneously with minimal supervision
• Perform other duties as assigned

Education and Experience:

• Associate degree (AA) or equivalent from a two-year college or technical school; or 3 years of related experience and/or training; or equivalent combination of education and experience
• Proficiency in MS Word, Excel, and Outlook (excellent to intermediate level)
• Experience with Salesforce and Constant Contact is a plus
• Experience in data analysis or related fields preferred

Knowledge, Skills, and Abilities:

• Strong interpersonal skills; effective communication with customers and staff
• Ability to proofread, detect, and correct errors; interpret documents such as safety rules, instructions, and manuals
• Prepare routine correspondence with minimal guidance
• Perform advanced math calculations using online tools, calculators, or spreadsheets
• Apply common sense to follow written, oral, or diagram instructions
• Identify problems, collect data, establish facts, and draw valid conclusions
• Resolve routine issues based on supervisor guidance or instructions
• Bilingual in Spanish and English is a plus

Work Environment:

The work environment is typically moderate noise level in an office setting, at an individual workstation using a telephone and computer.

Physical Demands:

• Remain stationary for most of the day
• Operate computers and office machinery such as printers and copiers
• Occasionally move around inside the office
• Frequently communicate via telephone

Avenu Summary:

With four decades of public sector expertise, Avenu supports government services. Recognized for four consecutive years as a GovTech 100 Company, Avenu is dedicated to helping communities thrive through innovative administrative and financial support. We offer competitive benefits and a dynamic work environment.

Avenu is an Equal Opportunity Employer. Selection is made without regard to race, religion, national origin, sex, political affiliation, marital status, physical handicap, or age.