Discharge Tracker

Liverpool University Hospitals NHS Foundation Trust; United States; Remote; USD 32,000 - 40,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking a proactive Discharge Tracker to join the Integrated Discharge Team at Aintree Hospital. You will track discharge plans, liaise with clinicians and families, and update records to ensure timely, safe patient transitions.

You will participate in ward rounds, escalate delays, and help maintain accurate documentation across systems. Flexibility in working arrangements is welcomed as part of a supportive NHS environment.

Qualifications

• NVQ level 3 or significant demonstrable experience in health care.
• 5 GCSEs or equivalent and health care experience.
• Experience at Band 3 or above in an acute adult hospital setting.
• Understanding of acute hospital discharge processes and policies.
• Familiarity with Local Authority discharge pathways.

Responsibilities

• Attend board rounds and ward rounds to identify complex discharge needs.
• Generate and manage the golden patients list for discharge prioritisation.
• Maintain discharge plans, update dates and documentation.
• Escalate delays and liaise with ward managers and external agencies.
• Engage with patients and families to support discharge planning.

Skills

Excellent communication

Excellent organisational skills

Conflict resolution

Independent working

Prioritisation

Demonstrating values & behaviours

Education

NVQ level 3/health care experience

5 GCSEs or equivalent

Significant Band 3+ hospital experience

Knowledge of discharge policies

Job description

Are you passionate about improving patient experience and supporting timely hospital discharges? We are seeking proactive and compassionate Discharge Trackers to join our Integrated Discharge Team at Aintree Hospital As a Discharge Tracker, you will play a vital role in ensuring patients have a planned and timely discharge, working closely with clinicians, nursing staff, and the wider multidisciplinary team. You will be responsible for tracking discharge plans, updating documentation, and escalating delays to ensure smooth transitions of care., Act as the visible and present first point of contact for complex discharge issues. Participate in daily ward rounds and board rounds, ensuring discharge plans are up to date. Liaise with patients, families, and carers to support discharge planning. Maintain accurate records on systems such as Optica and ensuring a robust plan for every patient. Escalate delays and support timely referrals and repatriations. Collaborate with the Discharge Hospitality Centre and generate golden patient lists. Communicate effectively, including handling sensitive or distressing situations with empathy and professionalism., The Discharge Tracker ensures patients experience a timely and well-managed discharge from hospital. Working within the medical and acute specialties division, the role supports senior nursing teams and collaborates with clinicians to proactively manage patient pathways. This includes tracking investigations, medications, transport arrangements, and maintaining accurate electronic and paper documentation., Discharge Planning & Coordination Attend board rounds and ward rounds to identify patients with complex discharge needs. Ensure discharge plans are up to date and documented on systems like Optica Generate and manage the "golden patients" list for discharge prioritisation. Patient & Family Engagement Build rapport with patients and carers to support discharge planning. Provide verbal and written information about the discharge process. Handle sensitive conversations with empathy and professionalism. System & Documentation Management Maintain accurate records of discharge plans, delays, and referrals. Update predicted discharge dates and ensure visual hospital information is correct. Escalation & Problem Solving Identify and elevate delays or issues affecting discharge. Liaise with ward managers, discharge teams, and external agencies to resolve barriers., The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working. The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24. Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £25.70 (standard disclosure) or £46.70 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years. Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa. This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures. Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation. All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action. As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence. Our statement on modern slavery We have zero tolerance of slavery and human trafficking and are committed to maintaining and improving systems, processes and policies to avoid complicity in human rights violation and prevent slavery and human trafficking in our supply chain. The Trust policies, procedures, governance and legal arrangements are robust, ensuring that proper checks and due diligence are applied in employment procedures to ensure compliance with this legislation. We also conform to the NHS employment check standards within our workforce recruitment and selection practices. This strategic approach incorporates analysis of the Trust's supply chains and its partners to assess risk exposure and management on modern slavery. Please note: new entrants to the NHS will commence on the first pay point of the relevant band.

• NVQ level 3 or significant demonstrable experience in health care
• Computer/word processing skills
• 5 GCSE or equivalent, Significant demonstrable experience at Band 3 or above in an acute adult hospital setting, Current understanding and knowledge of the acute hospital discharge process
• Understanding and knowledge of Acute Trust Discharge Policies
• Awareness of Local Authority processes and community provision for Discharge from hospital
• Basic understanding of the principles of the Mental Capacity Act and Best Interests Decision Making, Excellent communication skills and an ability to communicate with a variety of people both within and external to the organisation
• Able to deal with conflict in a professional manner
• Excellent organisational skills with an ability to manage several strands of work at the same time/Able to prioritise workload effectively
• Able to work unsupervised and effectively with staff at all levels within the organisation, Able to evidence/demonstrate key values and behaviours
• Confidence in managing difficult situations/ Able to deal with conflict in a professional manner
• Awareness of own limitations and when to seek support/escalate
  NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West. We operate from five hospital sites: Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Heart and Chest Hospital provide specialist services in cardiothoracic surgery, cardiology and respiratory medicine, both in the hospital and out in the community. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.
Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.