Discharge Lounge Flow Coordinator

UnityPoint Health; Des Moines (IA); On-site; USD 36,000 - 48,000; Part time

Job summary

UnityPoint Health in Des Moines, IA is seeking a Discharge Lounge Coordinator responsible for overseeing daily operations, facilitating safe, timely patient discharges to the lounge, and collaborating with nursing, providers, care management, transportation, and ancillary departments to improve patient flow.

The role monitors patient readiness, supports throughput goals, and ensures smooth transitions with a welcoming lounge experience.

Qualifications

• Minimum age 16 years or older.
• Excellent verbal and written communication with patients and interdisciplinary team.
• Strong customer service focus and organizational skills.
• Proficiency with computer systems and applications.

Responsibilities

• Coordinate and manage patient flow through the Discharge Lounge.
• Assess patients for appropriateness and eligibility for discharge lounge services.
• Collaborate with nursing, physicians, care management, pharmacy, transportation, and support services to eliminate discharge barriers.
• Promote patient satisfaction by providing a welcoming, comfortable, and supportive lounge experience.
• Track and communicate discharge lounge metrics, patient throughput data, and operational challenges.
• Support organizational initiatives related to capacity management, length of stay reduction, and patient flow optimization.
• Maintain compliance with regulatory, safety, infection prevention, and documentation standards.

Skills

Communication skills

Customer service

Organizational skills

Computer literacy

Job description

UnityPoint Health in Des Moines, IA is seeking a Discharge Lounge Coordinator responsible for overseeing daily operations, facilitating safe, timely patient discharges to the lounge, and collaborating with nursing, providers, care management, transportation, and ancillary departments to improve patient flow.

The role monitors patient readiness, supports throughput goals, and ensures smooth transitions with a welcoming lounge experience.