Disaster Relief Call Center Representative

Mass Markets; Texas; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading BPO company seeks Hurricane Relief Agents for temporary remote work responding to disaster relief efforts. Ideal candidates will have a high school diploma, excellent communication skills, and a customer service orientation. This role involves assisting customers during challenging times and offers competitive pay and benefits.

Benefits

Paid Time Off and holidays

Incentives & rewards

Health benefits after 30-90 days

Retirement options

Disability and life insurance

Career growth opportunities

Paid training

Casual dress code

Qualifications

• Must be 18+ years old.
• Reliable with good attendance.
• Ability to multi-task and self-manage.

Responsibilities

• Assist customers with inquiries.
• Enhance customer experience by providing solutions.
• Use service techniques and systems.

Skills

Communication skills

Problem-solving skills

Customer service orientation

Interpersonal skills

Typing speed

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company specializing in tailored solutions to meet diverse client needs. Committed to excellence and innovation, we are a trusted industry partner.

We seek agents for temporary, remote work responding to disaster relief efforts. This role is contingent on hurricane disaster relief needs.

Selected candidates will be contacted via email and text as needed. Work hours are from 8:00 AM to 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

To apply, complete a full application on our careers page, including screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

WHAT DOES A HURRICANE RELIEF AGENT DO?

Enhance customer experience by providing exceptional solutions to simple requests, applying customer service techniques, and learning our account management systems during a challenging time.

• Assist customers with inquiries
• Learn common requests and solutions
• Improve customer experience
• Use our service techniques and systems
• Escalate dissatisfaction appropriately

Must be confident, engaged, team-oriented, dedicated, positive, and enthusiastic daily.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

We encourage all positive, driven applicants. Ideal candidates are motivated, dedicated, and possess:

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic Microsoft Office knowledge
• Understanding of Windows OS
• Reliable with good attendance
• Problem-solving and troubleshooting skills
• Customer service orientation (empathetic, responsive, patient)
• Ability to multi-task and self-manage
• Team-oriented and customer-focused
• Adaptability in fast-paced environments
• Strong interpersonal skills

COMPENSATION DETAILS

WANT TO BE VALUED?

We offer competitive pay, benefits, and incentives, including:

• Paid Time Off and holidays
• Incentives & rewards (cash bonuses, prizes, vacations, cars)
• Health benefits after 30-90 days
• Retirement options
• Disability and life insurance
• Career growth opportunities
• Paid training
• Engaging work environment
• Casual dress code

Our benefits are tailored to fit a diverse workforce across locations, emphasizing effort recognition and growth.

If you're ready to contribute and grow, apply today!

PHYSICAL REQUIREMENTS

This role is largely sedentary, involving sitting/standing for long periods, using a computer and phone, and occasionally moving or exerting force up to 40 pounds.

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in the relevant country
• Willing to undergo background/security checks and drug screening, contingent on results

REASONABLE ACCOMMODATION

We provide accommodations as per ADA policies. Contact HR for requests.

EQUAL OPPORTUNITY EMPLOYER

We promote diversity and prohibit discrimination or harassment based on any protected characteristic. We consider qualified applicants with criminal histories in accordance with laws.

ABOUT MCI

MCI creates industry-leading solutions for customer experience and digital transformation, employing over 10,000 professionals across multiple locations, with numerous awards and a broad service portfolio.

This description offers a general overview. Duties and qualifications may evolve, and employment can be terminated at any time by either party.