Disaster Relief Call Center Representative

MCI; New Mexico; Remote; USD 10,000 - 60,000; Part time

Job summary

MCI is seeking Hurricane Relief Agents for a temporary remote position to assist customers during disaster relief efforts. This entry-level role requires excellent communication skills and offers flexible part-time hours. Join a supportive company that values diversity and provides opportunities for growth.

Benefits

Paid Time Off and holidays

Incentives, contests, and bonuses

Health, dental, and vision coverage

Retirement savings options

Paid training

Qualifications

• Must be 18+ years old.
• Excellent communication skills (written and oral).
• Typing speed of 20+ WPM.

Responsibilities

• Assist customers with service inquiries.
• Enhance the customer experience.
• Use service techniques and systems.

Skills

Communication skills

Customer service oriented

Problem-solving skills

Conflict resolution

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

LOCATION

Remote Work-at-Home

JOB TYPE

Part-Time

PAY TYPES

Hourly + Bonus

APPLICATION DETAILS

No Resume Required, Entry-Level

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

Candidates accepted for this role will be contacted via email and text message on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

To be considered, you must complete a full application on our careers page, including screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

WHAT DOES A HURRICANE RELIEF AGENT DO?

You will help improve the customer experience by providing exceptional solutions to simple requests, applying customer service techniques, and learning our account management systems during a challenging time.

Key Responsibilities:

• Assist customers with service inquiries
• Learn common requests and solutions
• Enhance the customer experience
• Use our service techniques and systems
• Escalate dissatisfaction to proper channels

Candidates should be confident, engaged, team-oriented, and positive, bringing enthusiasm to their work each day.

CANDIDATE QUALIFICATIONS

Interested in this position?

We welcome motivated and dedicated applicants who meet the following criteria:

Qualifications

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills (written and oral)
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows
• Reliable with good attendance and punctuality
• Ability to troubleshoot and resolve customer issues
• Conflict resolution and problem-solving skills
• Customer service oriented (empathetic, responsive, patient)
• Ability to multi-task and self-manage
• Strong team and customer focus
• Adaptability in a fast-paced, changing environment
• Good interpersonal skills and relationship-building ability

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country of employment

Additional Requirements

• Willingness to undergo background/security checks and drug screening; contingent on results

COMPENSATION DETAILS

We value your contributions!

Our compensation packages are competitive and designed to grow with you. Starting pay depends on experience, and we offer various benefits and incentives, including:

• Paid Time Off and holidays
• Incentives, contests, and bonuses
• Health, dental, and vision coverage (full-time employees after 90 days)
• Retirement savings options
• Disability and life insurance
• Opportunities for career advancement
• Paid training
• A fun, collaborative work environment
• Casual dress code

We tailor benefits to fit our diverse team across locations, with core commitments to recognition and growth. Apply today if you're ready to join a supportive company!

PHYSICAL REQUIREMENTS

This role is largely sedentary, involving sitting/standing for long periods, using a computer and phone headset. Occasional movement and lifting up to 40 pounds may be required.

REASONABLE ACCOMMODATION

We provide reasonable accommodations as per ADA guidelines. Contact Human Resources if needed.

DIVERSITY AND EQUALITY

We embrace diversity and are committed to an inclusive, discrimination-free workplace, based solely on merit and qualifications. We consider qualified applicants with criminal histories in accordance with legal requirements.

ABOUT MCI

MCI is a top provider of CX and DX solutions, with a history of rapid growth and a broad portfolio of services and subsidiaries across the globe. We are dedicated to digitalization and delivering exceptional experiences for our clients.

DISCLAIMER

This job description provides a general overview and is not exhaustive. Duties and responsibilities may change, and employment is at-will. This document is not a contract.