Disaster Recovery Housing Case Assistant

The Workforce Group; Valdosta (GA); On-site; USD 34,000 - 42,000; Full time

Job summary

The Workforce Group is seeking compassionate, organized individuals to serve as Case Management Aides for the Georgia Housing Recovery & Rehousing Program in Valdosta, GA. You will assist onsite Case Managers with intake, documentation, and data entry, ensuring accurate records while supporting disaster-affected families.

This entry-level position offers exposure to housing services and disaster recovery operations, requiring clear communication, confidentiality, and the ability to work flexible

Qualifications

• High school diploma or equivalent required.
• Experience in administrative support, customer service, or human services preferred.
• Strong communication, attention to detail, and commitment to helping disaster-impacted communities with compassion and efficiency.

Responsibilities

• Assist Case Managers with in-person intake and eligibility screening by preparing and organizing intake forms and materials.
• Collect and review applicant documentation for accuracy and completeness.
• Enter data into case management systems and maintain confidential records per guidelines.
• Respond to applicant questions and explain next steps clearly and respectfully.
• Support coordination of daily operations at field offices and recovery sites.
• Help schedule appointments and track applicant progress through placement process.
• Collaborate with Case Managers, site leads, and partners to ensure efficient service delivery.
• Identify and escalate concerns to appropriate team members for resolution.
• Maintain professionalism and empathy in high-stress environments.
• Perform other duties as assigned.

Skills

Strong communication

Attention to detail

Data entry

Bilingual (Spanish a plus)

Education

High school diploma or equivalent

Tools

Data entry software

Job description

The Workforce Group is seeking compassionate, organized individuals to serve as Case Management Aides for the Georgia Housing Recovery & Rehousing Program in Valdosta, GA. You will assist onsite Case Managers with intake, documentation, and data entry, ensuring accurate records while supporting disaster-affected families.

This entry-level position offers exposure to housing services and disaster recovery operations, requiring clear communication, confidentiality, and the ability to work flexible