Disaster Recovery Case Aide (Housing Services)

The Workforce Group; Savannah (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

The Workforce Group a LEMOINE company is seeking compassionate, organized, and detail-oriented individuals to serve as Case Management Aides for the Georgia Housing Recovery & Rehousing Program (GA HRRP).

In this important support role, you will assist onsite Case Managers in helping individuals and families affected by disaster events by performing administrative tasks, supporting applicant intake, and ensuring proper documentation is collected and tracked.

Qualifications

• A high school diploma or equivalent is required.
• Experience in administrative support, customer service, or human services is preferred.
• Strong communication, attention to detail, and compassionate service are expected.

Responsibilities

• Assist Case Managers with in-person intake and eligibility screening by preparing and organizing intake forms and materials.
• Collect and review applicant documentation for accuracy and completeness.
• Enter data into case management systems and maintain confidential records per guidelines.
• Respond to applicant questions and provide clear, respectful communication about next steps.
• Support coordination of daily operations at field offices and recovery sites.
• Help schedule appointments and track applicant progress through placement.
• Collaborate with Case Managers, site leads, and partners to ensure efficient service delivery.
• Identify and escalate concerns to appropriate team members for resolution.
• Maintain professionalism and empathy in high-stress environments.
• Perform other job-related duties as assigned.

Skills

Communication skills

Attention to detail

Customer service

Data entry

Education

High school diploma or equivalent

Tools

Data entry systems

Job description

The Workforce Group a LEMOINE company is seeking compassionate, organized, and detail-oriented individuals to serve as Case Management Aides for the Georgia Housing Recovery & Rehousing Program (GA HRRP).

In this important support role, you will assist onsite Case Managers in helping individuals and families affected by disaster events by performing administrative tasks, supporting applicant intake, and ensuring proper documentation is collected and tracked.