Disaster Recovery Helpdesk Technician – Healthcare IT

ProSidian Consulting, LLC; Contiguous United States; On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Group Health Insurance

401(k) Retirement Savings Plan

Vacation and Paid Time Off

Referral Bonus Program

Job summary

A consulting firm in the United States is seeking a Helpdesk Technician to provide support in disaster recovery and resilience services for healthcare clients, focusing on the U.S. Department of Health and Human Services. Candidates should have a professional certificate or associate degree and at least 3 years of relevant experience. The position involves troubleshooting technical issues, providing support for applications, and working in a collaborative team environment with a strong focus on communication and leadership.

Qualifications

• Professional Certificate or Associate Degree plus 3 years of experience (e.g., CompTIA A+, Network+, Security+).

Responsibilities

• Provide phone and in-person support for email and standard Windows desktop applications.
• Serve as the initial point of contact for troubleshooting network applications and hardware issues.
• Support disaster recovery and resilience services.

Skills

Teamwork

Leadership

Business Acumen

Communication

Agility

Education

Professional Certificate or Associate Degree

Tools

Microsoft Office

Adobe Acrobat

data analytics tools

Visio

Job description

A consulting firm in the United States is seeking a Helpdesk Technician to provide support in disaster recovery and resilience services for healthcare clients, focusing on the U.S. Department of Health and Human Services. Candidates should have a professional certificate or associate degree and at least 3 years of relevant experience. The position involves troubleshooting technical issues, providing support for applications, and working in a collaborative team environment with a strong focus on communication and leadership.