Disaster Recovery Center Liaison

CDR Companies

Manchester (KY)

On-site

USD 31,523 - 47,285

Full time

14 days+

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Job summary

CDR Companies seeks a Disaster Recovery Center Liaison to coordinate disaster relief operations at designated centers. This role involves facilitating communication between agencies and survivors, ensuring compliance, and supporting survivors through the application process for disaster assistance programs. Ideal candidates possess strong experience in emergency management and effective communication skills equal to the demands of a high-stress environment. Local hires preferred, applying as soon as possible is advised.

Qualifications

Experience in disaster recovery or emergency management is crucial.
Knowledge of FEMA programs and community resources is required.
Strong interpersonal and communication skills essential.

Responsibilities

Serve as primary liaison between agencies and disaster survivors.
Monitor DRC operations and ensure compliance with protocols.
Support survivors in applying for disaster aid, including FEMA assistance.

Skills

Interpersonal skills

Communication skills

Ability to work under pressure

Education

Experience in disaster recovery

Knowledge of FEMA disaster assistance programs

Job description

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The Disaster Recovery Center Liaison plays a crucial role in coordinating disaster relief efforts at designated Disaster Recovery Centers (DRCs). This position serves as the primary point of contact between local, state, and federal agencies, ensuring that survivors receive timely and accurate information regarding disaster assistance programs. The DRC Liaison is responsible for facilitating effective communication, monitoring center operations, and addressing concerns from both staff and the public.

Local hires preferred.

Key Responsibilities:

Act as the primary liaison between emergency management agencies, government officials, nonprofit organizations, and disaster survivors at the DRC
Provide guidance on disaster assistance programs, including Individual Assistance (IA), Public Assistance (PA), and other federal, state, and local relief efforts.
Assist in coordinating on-site resources to ensure effective and efficient support for disaster survivors.
Monitor daily operations of the DRC, ensuring compliance with established protocols and addressing any operational challenges.
Support case management efforts by guiding survivors through the application process for disaster aid, including FEMA assistance, Small Business Administration (SBA) loans, and other recovery programs.
Gather and report data related to survivor needs, service gaps, and DRC effectiveness to improve disaster response efforts
Collaborate with local officials and community partners to enhance outreach and survivor engagement efforts
Address concerns, complaints, and questions from survivors, escalating issues as necessary to appropriate agencies
Maintain records of interactions, reports, and correspondence for documentation and auditing purposes

Requirements

Experience in disaster recovery, emergency management, case management, or a related field
Knowledge of FEMA disaster assistance programs, state and local emergency management protocols, and community recovery resources
Strong interpersonal and communication skills, with the ability to interact effectively with diverse populations
Ability to work under pressure in a fast-paced, high-stress environment
Experience working with government agencies, nonprofit organizations, or community-based groups in disaster response and recovery efforts
Ability to travel and work extended hours, including weekends, as needed during disaster response operations

CDR Emergency Management is an Equal Opportunity Employer M/F/D/V and EO/AAN/D. Must be able to work in the United States to apply.

Seniority level