Disability Income Underwriter — Flexible Hours & Impact

Jobtome; Franklin (TN); On-site; USD 61,000 - 91,000; Full time

Benefits offered by this job

Flexible work schedules

Concierge service

Comprehensive benefits

Employee resource groups

Job summary

Northwestern Mutual is seeking a qualified professional to support the insurance application process by building strong relationships with financial advisors and internal partners. This role emphasizes critical thinking, fast-paced collaboration, and high-quality service delivery to ensure accurate and timely underwriting decisions.

The candidate will review applications, gather information, and coordinate with multiple teams to maintain compliance and achieve business objectives.

Qualifications

• Bachelor's degree preferred or a minimum of 4 years equivalent combination of education and experience.
• Analytical skills with the ability to make independent decisions and apply sound judgment in the application of rules.
• Excellent written and oral communication skills with the ability to handle confidential information, exercise tact, diplomacy, and resourcefulness.
• Proficient in computer skills and using various software packages.
• Ability to work accurately while maintaining speed and flexibility in a team and independent production environment.
• Highly organized and the ability to establish priorities and meet deadlines.
• Displays agility to manage multiple tasks and adapt in a changing work environment.
• Comfortable making timely, well–reasoned underwriting decisions in situations where information may be incomplete, complex, or open to interpretation.
• Able to connect multiple data points, think critically through grey areas, and solve complex problems without falling into delayed decision making.
• Demonstrates accountability by seeking guidance when appropriate while confidently making and owning final decisions.

Responsibilities

• Builds strong relationships with financial advisors, customers, and internal business partners to support the insurance application process.
• Communicates with customers and financial professionals to answer questions, provide updates, and ensure a positive experience throughout the application process.
• Serves as a resource for financial advisors by providing guidance on insurance applications, coverage considerations, and application requirements.
• Reviews preliminary inquiries and available information to help determine whether an application may be eligible for insurance coverage and identify any additional information that may be needed.
• Collaborates with internal teams and external partners to gather information, resolve issues, and support timely decision-making.
• Delivers responsive, high-quality service while ensuring work is completed accurately and efficiently.
• Reviews insurance applications and customer information to help determine eligibility and coverage options.
• Evaluates financial, health, and occupational information using company guidelines and training.
• Manages applications throughout the review process, gathering information and tracking outstanding requirements.
• Communicates with financial advisors and business partners to explain decisions and answer questions.
• Collaborates with medical, technical, and operational teams to support accurate and timely decisions.
• Uses a variety of information sources to assess applications and make informed recommendations.
• Ensures compliance with company policies, regulatory requirements, and quality standards.
• Meets productivity and quality goals while supporting process improvements and resolving issues as they arise.

Skills

Analytical skills

Decision making

Communication skills

Attention to detail

Adaptability

Collaboration

Education

Bachelor's degree / 4 years experience

Job description

Northwestern Mutual is seeking a qualified professional to support the insurance application process by building strong relationships with financial advisors and internal partners. This role emphasizes critical thinking, fast-paced collaboration, and high-quality service delivery to ensure accurate and timely underwriting decisions.

The candidate will review applications, gather information, and coordinate with multiple teams to maintain compliance and achieve business objectives.