Disability Claims Specialist

Prudential Financial; Georgia; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

Pension plan

Wellness programs

Education benefits

Employee stock purchase plan

Job summary

Prudential Financial in the United States is seeking a Disability Claims Specialist to join the Long-Term Disability Core Team. You will serve as a technical expert, applying advanced claim management knowledge to guide professionals and support the Team Lead.

The role emphasizes coaching, policy interpretation, and consistent claim outcomes, with opportunities to influence claim block health, provide training, and participate in high-risk analyses.

Qualifications

• Minimum of 3 years of Long-Term Disability claim management experience.
• Advanced knowledge of Long-Term Disability policy provisions.
• Ability to independently analyze complex or high-risk claim scenarios.
• Experience coaching claim professionals and giving actionable feedback.
• Ability to interpret claim data and identify trends.
• Proficiency in MS Teams, Word, and Excel for reporting.

Responsibilities

• Serve as a Long Term Disability technical expert to the Team Lead and claim professionals on complex claim management matters.
• Provide technical guidance on policy interpretation, medical and vocational considerations, claim strategy, benefit eligibility, and next steps.
• Coach claim professionals through complex claim scenarios and reinforce effective management practices.
• Provide timely, actionable feedback to improve technical capability and decision quality.
• Analyze claim activity and outcomes to identify trends, risks, and coaching opportunities.
• Monitor claim block health by analyzing inventory and performance indicators.
• Support the development and delivery of technical training for claim professionals.
• Consult on high-risk or technically complex claims and recommend approaches aligned with policy.
• Support additional priorities as assigned based on evolving team and business needs.

Skills

Claim management

Coaching

Policy interpretation

Critical thinking

Data analysis

Tools

MS Teams

MS Word

MS Excel

Job description

Job Classification:Operations - Insurance Operations At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!

The Long-Term Disability Core Team, within the Group Insurance Disability Organization, is seeking an experienced and highly motivated individual to join the team as a Disability Claims Specialist . The successful candidate will serve as a Long Term Disability technical expert, applying deep claim management knowledge and sound judgment to guide claim professionals, support the Team Lead, and promote consistent, high-quality claim outcomes.

This role supports the Team Lead by serving as a technical and consultative resource to the team. Key responsibilities include providing technical guidance, coaching, and actionable feedback; consulting on complex or high-risk claim matters; and helping prioritize actions needed to maintain claim block health. The role strengthens claim professional capability and decision quality while claim ownership and execution remain with the assigned claim professional.

Key responsibilities

• Serve as a Long Term Disability technical expert and trusted resource to the Team Lead and claim professionals on complex claim management matters.
• Provide technical guidance on policy interpretation, medical and vocational considerations, claim strategy, benefit eligibility, and appropriate next steps.
• Coach claim professionals through complex claim scenarios, strengthen critical thinking, and reinforce consistent, effective claim management practices.
• Provide timely, actionable feedback that builds technical capability, improves execution, and supports sound claim decisions.
• Analyze claim activity and outcomes to identify trends, emerging risks, and opportunities for targeted coaching, process improvement, or escalation.
• Partner with the Team Lead to monitor and maintain claim block health by analyzing inventory and performance indicators, identifying areas of risk, recommending priorities, and supporting timely follow-through on corrective actions.
• Support the development and delivery of technical training, knowledge sharing, and skill-building activities for claim professionals.
• Provide consultation on high-risk, escalated, or technically complex claims by identifying key considerations and recommending approaches aligned with policy provisions, procedures, and sound Long Term Disability claim management practices.
• Support additional technical, coaching, analytical, and operational priorities as assigned based on evolving team and business needs.

Requirements

• Minimum of 3 years of Long-Term Disability claim management experience, with demonstrated technical expertise in complex claim evaluation, consultation, and resolution.
• Advanced knowledge of Long-Term Disability policy provisions, medical and vocational considerations, benefit calculations, Social Security benefits, and other deductible sources of income.
• Proven ability to independently analyze complex or high-risk claim scenarios, identify key issues, and recommend sound claim strategies and next steps.
• Demonstrated success coaching claim professionals, providing actionable feedback, and building technical capability and critical-thinking skills.
• Ability to interpret claim data, inventory indicators, and activity trends to identify emerging risks and recommend actions that improve claim quality, consistency, and block health.
• Ability to adapt technical support, coaching, and priorities to meet changing team, claim block, and business needs.
• Proficiency in Microsoft Teams, Word, and Excel, including using data and reporting tools to support trend analysis and claim block oversight.

We offer a suite of services such as on demand resources and networking to propel your career forward.

We’re a global organization, full of outstandingly dedicated people who aren’t afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. We will help you do your best work, offering flexibility, while delivering on our Purpose.

Benefits

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

#LI-Virtual

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. Market competitive base salaries, with a yearly bonus potential at every level.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email accommodations.If you are experiencing a technical issue with your application or an assessment, please email careers.