Disability Claims Admin Specialist (On-Site Wisconsin)

Gainwell Technologies LLC; Madison (WI); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Flexible vacation policy

401(k) matching

Health benefits

Educational assistance

Development academies

Job summary

Gainwell Technologies is seeking a detail-oriented Disability Program Administrative Assistant to support disability claim processing by communicating with claimants, healthcare providers, employers, and other stakeholders while maintaining accurate electronic documentation and ensuring timely case progression.

The role requires strong communication, organizational skills, and proficiency with Microsoft Office; on-site work five days a week in Wisconsin, with opportunities for professional

Qualifications

• High school diploma or equivalent with two or more years of administrative support, customer service, healthcare support, insurance, claims processing, or call center experience.
• Experience in a high-volume telephone environment with strong verbal and written communication skills.
• Strong organizational skills, attention to detail, and ability to document information while maintaining confidentiality.
• Proficiency with Microsoft Office applications and ability to quickly learn new systems and technology.
• Experience supporting healthcare, disability services, medical records, claims processing, government programs, or other regulated environments is preferred.

Responsibilities

• Communicate with claimants, healthcare providers, employers, attorneys, and other stakeholders to obtain information needed to support disability claims.
• Maintain accurate electronic documentation, case notes, and claim files while ensuring confidentiality and data integrity.
• Review, process, and organize medical records and supporting documentation to facilitate timely claim processing.
• Research discrepancies, resolve documentation issues, and follow established procedures to ensure compliance with program requirements.
• Collaborate with supervisors and team members to support operational goals, customer service excellence, and continuous process improvement.

Skills

Communication

Organization

Microsoft Office

Confidentiality

Documentation

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Gainwell Technologies is seeking a detail-oriented Disability Program Administrative Assistant to support disability claim processing by communicating with claimants, healthcare providers, employers, and other stakeholders while maintaining accurate electronic documentation and ensuring timely case progression.

The role requires strong communication, organizational skills, and proficiency with Microsoft Office; on-site work five days a week in Wisconsin, with opportunities for professional