Disability Benefits Advocate & Counselor

Waukesha County Human Resources; Waukesha (WI); On-site; USD 57,000 - 79,000; Full time

Job summary

Waukesha County's Disability Benefit Specialist role, based in the Department of Health & Human Services, provides counseling and advocacy to residents aged 17 years 6 months to 59. You’ll help navigate public and private benefits, assist with applications and appeals, and coordinate with community resources.

The position emphasizes interviewing, needs assessment, and clear communication, with supervision as needed and a focus on comprehensive client support and records management.

Qualifications

• Knowledge of government and community resources.
• Ability to interview, assess needs, and take appropriate action.
• Ability to read and interpret complex eligibility criteria for benefits.

Responsibilities

• Conduct interviews and assess problems for appropriate intervention.
• Provide information and assistance on benefit applications and related areas.
• Advise on options and advocate for clients in hearings and appeals.
• Maintain records and collaborate with community resources and agencies.
• Promote awareness of entitlements and relevant services.

Skills

Interviewing

Needs assessment

Benefits knowledge

Communication

Independent work

Education

Bachelor's degree in social work, sociology, psychology, or related field

Tools

Word processing

Excel

Database

PowerPoint

Job description

Waukesha County's Disability Benefit Specialist role, based in the Department of Health & Human Services, provides counseling and advocacy to residents aged 17 years 6 months to 59. You’ll help navigate public and private benefits, assist with applications and appeals, and coordinate with community resources.

The position emphasizes interviewing, needs assessment, and clear communication, with supervision as needed and a focus on comprehensive client support and records management.