Director, Workforce Management, Stores- On site, Stamford

Spectrum; Stamford, Town of Manlius (CT, NY); Hybrid; USD 80,000 - 130,000; Full time

Job summary

An established industry player is seeking a strategic Workforce Management Planning leader to enhance operational efficiency across retail stores. This pivotal role involves overseeing staffing models, optimizing resources, and ensuring alignment with organizational goals. The ideal candidate will possess extensive experience in WFM methodologies and analytics, alongside strong leadership and interpersonal skills. You will drive improvements in staffing processes, collaborate with senior leadership, and present forecasts to influence decision-making. If you are passionate about enhancing customer experiences and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 10+ years of hands-on WFM modeling experience in retail or cable industry.
• Expertise in forecasting, capacity planning, and analytics.

Responsibilities

• Lead WFM Planning processes for Retail Stores to optimize staffing.
• Collaborate with leadership to align forecasts with company strategy.

Skills

Leadership Skills

Analytical Skills

WFM Methodologies

Communication Skills

Problem Solving

Project Management

Interpersonal Skills

Organizational Skills

Education

Bachelor's degree in Accounting, Finance, or Business

MBA

Tools

Excel

SQL

Job description

JOB SUMMARY

Responsible for leadership and ownership of Workforce Management (WFM) Planning for Retail Stores. Direct ownership over WFM Planning processes including the creation, maintenance, automation, rollups, and integrity of common staffing model and cross-functional alignment of initiative planning assumptions across all store locations. This position will be responsible for reporting on functional organizational variances to approved staffing plans and implementing strategies to modify planning as needed. This role is On-site, Stamford 4 days. 1 Day Hybrid.

MAJOR DUTIES AND RESPONSIBILITIES

• Provides leadership, guidance, and strategic direction to the organization’s management teams, and has ownership for the following:
• Driving consistency, optimizing resources, and achieving sales and operational results in order to improve the overall customer experience.
• Defining and implementing governance over staffing models and executing on budget forecasts and processes (i.e., Staffing Model, Forecast Process, Timelines, Locks, etc.).
• Preparing and presenting all Retail store location staffing model forecasts quarterly to senior leadership for review and approval. Communicating staffing and scheduling tools and processes to all levels of the Spectrum Store organization.
• Working cross-functionally to track and plan for major organization-wide initiatives.
• Facilitates approval of the monthly/quarterly forecasts with VP of Store Operations.
• Provides oversight of complex data management to leadership, including reviewing, analyzing, and providing solutions that maximize the performance levels and competencies needed to maintain a productive retail workforce.
• Collaborates with Operational Senior Leadership to ensure that forecasts and lock timeframes are in alignment with company strategy, necessary business rules, and operational conditions.
• Initiates and leads project plans and teams to implement improvement initiatives designed to maximize resources across the centers and like functions.
• Investigates and identifies opportunities to streamline planning processes and eliminate redundancies across the organization.
• Recognizes and recommends retail operational and staffing support improvement strategies.
• Implements consistent WFM Planning processes and best practices across Retail Stores.
• Benchmarks other retailers to ensure the utilization of current technologies and methodologies for forecasting staffing needs.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak, and understand English. Ability to communicate orally and in writing in a clear and straightforward manner.
• Interpersonal and leadership skills to influence changes and strategy with other lines of business.
• Ability to identify when assumptions are not in sync between businesses.
• Expertise with WFM methodologies, practices, analytics, and tools in a retail environment.
• Expert analytical skills (e.g., regression modeling, sample size methodologies, correlation analysis, etc.).
• Full understanding of and ability to create/manage forecasting, capacity planning, scheduling, and real-time management processes and tools.
• Ability to make decisions and solve problems while working under pressure.
• Ability to manage multiple projects and tasks.
• Ability to prioritize and organize effectively.
• Ability to work with others to resolve problems, handle requests, or situations.

Required Education

Bachelor’s degree with a background in accounting, finance, or business.

Related Work Experience and Number of Years

Hands-on WFM modeling experience, preferably in the cable or retail industry - 10+ years.

Senior Management experience.

WFM long-term planning experience.

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

• Knowledge of cable television products and services.
• Ability to lead, motivate, influence, and collaborate with others.
• A high level of quantitative proficiency.
• Expert knowledge of workforce management in the retail industry.
• Advanced Excel skills and SQL experience preferred.
• Experience and ability to create models, customize reports, and depict important information extracted from data in clear, concise, and creative ways.
• Knowledge of performance management concepts and methodology.

Preferred Education

MBA.

WORKING CONDITIONS

Office environment with occasional travel.

This role is On-site, Stamford 4 days. 1 Day Hybrid.