Director, Work Records Integrity & Closeout (WRIC)

CenterPoint Energy; Houston (TX); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Transit subsidies

Flexible work schedule

On-site wellness center

Tuition reimbursement

Job summary

CenterPoint Energy is seeking a Director, Work Records Integrity & Closeout to provide strategic leadership across electric and gas operations. You will oversee governance processes, controls, and performance metrics to ensure complete, auditable work records and timely work order closeout.

This role partners with Operations, GIS, Finance, Asset Management, Compliance, and Quality Management to maintain regulatory compliance and accurate asset accounting.

Qualifications

• Bachelor's degree required in a related discipline.
• 10+ years in utility operations, asset management, or records management.

Responsibilities

• Provide strategic direction for work records integrity and closeout activities.
• Establish enterprise standards, controls, and governance processes.
• Lead policies, procedures, and performance metrics for records integrity and closeout.
• Partner with Operations, GIS, Finance, Asset Management, Compliance and Quality Management to ensure accurate asset records and regulatory compliance.
• Lead and mentor a team of managers and employees in work records integrity and closeout operations.

Skills

Leadership

Governance

Records Integrity

Cross-functional Collaboration

Process Improvement

Education

Bachelor's degree in Business, Engineering, Finance, IS, Operations Management

Tools

GIS

Work Management Systems

Asset Management Systems

Job description

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Job Summary

Reporting to the Vice President, Operations Governance & Compliance, the Director, Work Records Integrity & Closeout (WRIC) provides strategic leadership and oversight of the company's work records integrity and work order closeout function. This role is accountable for ensuring utility work activities are supported by complete, accurate, auditable, and closure-ready records that satisfy regulatory, financial, asset management, and operational requirements.

The Director leads the development and execution of governance processes, controls, performance management practices, and continuous improvement initiatives that strengthen documentation quality, records integrity, and closeout effectiveness across electric and gas operations. This position partners closely with Operations, GIS, Finance, Asset Management, Compliance, and Quality Management organizations to ensure accurate asset records, regulatory compliance, and financial reporting.

Essential Functions

Strategic Leadership & Governance

• Provide strategic direction and oversight for work records integrity and work order closeout activities across utility operations.
• Establish and maintain enterprise standards, controls, and governance processes to ensure work records are complete, accurate, consistent, and auditable.
• Lead the development and implementation of policies, procedures, and performance metrics supporting records integrity and closeout excellence.
• Drive continuous improvement initiatives that enhance operational efficiency, documentation quality, and compliance performance.

Work Order Closeout Management

• Lead work order closeout operations supporting gas and electric utility functions across CenterPoint Energy operating jurisdictions.
• Ensure timely closure of work orders and associated documentation in accordance with established service level expectations and regulatory requirements.
• Monitor backlog management, productivity, throughput, and operational performance to achieve business objectives.
• Validate closeout readiness and ensure required documentation, records, and supporting evidence are complete prior to work order closure.

Records Integrity & Compliance

• Ensure work records support accurate asset accounting, GIS mapping, regulatory compliance, financial reporting, and asset management requirements.
• Identify and address documentation deficiencies, process gaps, and recurring quality issues impacting records integrity.
• Maintain auditable records and supporting evidence necessary for regulatory reviews, internal controls, and financial reporting obligations.
• Oversee quality assurance activities and monitor compliance with established records management standards.

Cross-Functional Partnership

• Partner with Operations, GIS, Finance, Asset Management, Compliance, Engineering, and Quality Management organizations to improve documentation quality at the source.
• Influence upstream work execution processes to reduce record quality issues and improve closeout readiness.
• Collaborate with business leaders to prioritize corrective actions and process improvements that enhance operational performance and data integrity.
• Foster a culture of accountability, operational excellence, and continuous improvement.

People Leadership

• Lead, develop, and mentor a team of managers and employees responsible for work records integrity and closeout operations.
• Establish clear performance expectations and accountability measures that support business objectives.
• Build organizational capability through talent development, coaching, succession planning, and employee engagement.
• Promote a safe, inclusive, and high-performing work environment aligned with CenterPoint Energy values.

Education Description

• Bachelor's degree in Business, Engineering, Finance, Information Systems, Operations Management, or a related discipline.

Experience

• Ten (10)+ years of progressive experience in utility operations, asset management, records management, compliance, work management, operational governance, or related areas.
• Five (5)+ years of leadership experience managing teams, programs, and enterprise-wide initiatives.
• Demonstrated experience establishing governance frameworks, performance metrics, and process improvement programs.
• Strong understanding of utility work management processes, asset records, regulatory requirements, and financial controls.
• Proven ability to lead cross-functional teams and drive organizational change.

Preferred Qualifications

• Advanced degree (MBA, Engineering, or related field).
• Experience supporting electric and gas utility operations.
• Knowledge of GIS, work management systems, asset management systems, and utility accounting practices.
• Experience leading large-scale operational transformation or continuous improvement initiatives.
• Lean, Six Sigma, or other continuous improvement certification.

We want you to know

Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

What we bring to you

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Transit subsidies
• Flexible work schedule, paid holidays and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Professional growth and development programs including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

Job Type: Full Time

Posting Start Date: 09/02/2026

Posting End Date: 09/21/2026

This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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