Director, Well-Being Services

Blue Zones Health; Los Angeles (CA); Ibrido; USD 150.000 - 175.000; Tempo pieno

Descrizione del lavoro

A healthcare organization in Los Angeles is seeking a Director of Well-Being Services to manage a multidisciplinary virtual care team. The ideal candidate will oversee operational performance, ensure high-quality patient care, and lead a distributed group of providers. Responsibilities include monitoring team productivity, collaborating with clinical leadership, and driving continuous improvement initiatives. A Bachelor's degree is required, and 7+ years of experience in healthcare operations is essential. This hybrid role may require travel.

Competenze

• 7+ years of experience in healthcare operations, clinical administration, or people management.
• RN with NBC-HWC certification preferred.
• Strong analytical skills and ability to manage remote teams.

Mansioni

• Monitor and manage team performance against defined KPIs.
• Oversee daily operations of assigned care team.
• Collaborate with Clinical Supervisor to ensure quality standards.

Conoscenze

Clinical management

Analytical skills

Interpersonal skills

Remote team leadership

Prioritization

Formazione

Bachelor’s degree

Master’s degree (preferred)

Descrizione del lavoro

We are seeking a highly organized, people-oriented Director, Well-Being Services, to oversee a dynamic, multidisciplinary virtual care team. This individual will manage the operational performance and professional development of a group of clinical and non-clinical providers — including advanced practice providers (APPs), occupational therapists, RDs, LCSWs, and health coaches — who deliver patient care virtually as a part of Blue Zones Health Wellbeing Services.

This role partners closely with the Clinical Supervisor (Chief Clinical Officer) to ensure the team delivers high-quality, efficient, patient-centered care. Significant clinical experiences, strong management, analytical, and communication skills are essential to ensure the team meets productivity, quality, and engagement goals.

The compensation range for this role is $150,000 - $175,000 annually.

Key Responsibilities

• Monitor and manage team performance against defined KPIs including productivity, patient satisfaction, care quality, privacy compliance, scope of practice, protocol alignment, and patient-provider connection rate.
• Own team “fill rate” — ensuring patient demand is matched with provider capacity and optimizing schedules for efficiency.
• Oversee daily and weekly operations of assigned care team, including staffing levels, scheduling, and resource allocation.
• Own the development of, planning, scheduling of Virtual Prescription coaching classes. Collaborate with Marketing team to achieve enrollment goals for Virtual Prescription coaching classes.
• Collaborate with Community team to schedule достментарונג, staff, and optimize community events where provider staff are present.
• Identify missing or inefficient protocols. Collaborate with clinical and product leadership to design improvements.
• Identify potential deviations from scope or protocol and elevate appropriately to clinical leadership for review or intervention.
• Partner with Clinical Supervisor to ensure alignment between operational performance and clinical quality standards. (dashboard)
• Host case conferences (or facilitate them with CCO or clinical lead leading them)
• Lead, motivate, and support a distributed team of providers to achieve high engagement and performance.
• Conduct regular 1:1s, team meetings, and performance reviews.
• Address interpersonal or performance issues or other HR issues (pay, market value, etc.) promptly and constructively.
• Design and implement professional development plans and training opportunities for team members. Ensure all staff are performing top of license.
• Ensure right credentials and scope of service (all coaches should be NBC-HWC, all LCSWs should be licensed, staff privileges should be made clear (scope of service signed off by CCO)

Quality & Continuous Improvement

• Review operational and patient experience data to identify trends and drive improvement initiatives.
• Collaborate with cross-functional partners (Clinical Operations, Product, HR, etc.) to streamline workflows and remove barriers to excellent care.
• Collaborate with the Clinical Supervisor and Quality team to monitor compliance with scope-of-practice guidelines, standing orders, and clinical workflows.
• Ensure adherence to company policies, established protocols, scope of practice, privacy standards (HIPAA), and all applicable regulations.
• Collaborate with Product team to define requirements to improve workflows, data gathering, and impact measurement. Collaborate with clinical team on the development of new programs and care pathways

Qualifications and Requirements

• RN with NBC-HWC certification preferred
• Bachelor’s degree required; Master’s preferred (e.g., Healthcare Administration, Business, or related field).
• Clinical experience either as a clinician or supervising clinicians
• 7+ years of experience in healthcare operations, clinical administration, or people management, ideally in a virtual care or digital health environment.
• Proven ability to manage and motivate remote teams.
• Strong analytical skills: ability to interpret performance data and translate insights into action.
• Excellent interpersonal, communication, and conflict-resolution skills.
• Highly organized with the ability to prioritize and manage multiple projects simultaneously.
• This is a hybrid role; must be able to travel when needed
• A valid Driver’s License with reliable transportation

For more information about Blue Zones Health, check us out at www.bluezoneshealth.com го.

Blue Zones Health does not discriminate on the basis of race, color, erzielt, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or any other protected status under applicable law.