Director Wealth & Brokerage Business Support

First Citizens Bank; Charlotte (NC); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage a team overseeing Wealth and Brokerage sales support. This role focuses on developing a client service delivery model, ensuring compliance, and enhancing operational efficiency. The ideal candidate will leverage their extensive experience in Banking and Wealth Operations to drive business strategy and improve client experiences. Join a forward-thinking organization that values professional development and aims to provide exceptional service to its clients.

Qualifications

• 8 years of experience in Banking or Wealth Operations/Service in a supervisory role.
• Valid Series 24, 7, 63, 65, or 66 licenses required.

Responsibilities

• Build out an enterprise client service delivery model for Wealth and Brokerage.
• Manage operational risk and service quality of the overall Wealth team.
• Assist in the development of tactics to achieve growth goals.

Skills

Wealth Banking

Trust Administration

Retail Banking

Education

Bachelor's Degree

High School Diploma or GED

Job description

Overview

This position manages a team of leaders that oversee the Wealth & Brokerage sales support teams. Responsible for the development, build out, and execution of teams in servicing Wealth and Brokerage clients. Collaborates on operational efficiency and client experience. Partners with regional Wealth & Brokerage leadership and operational support teams in implementing a national client servicing model. Oversees financial management, compliance or operational audits with all applicable regulations, and business continuity activities.

Responsibilities

1. Sales Support and Operations - Build out an enterprise client service delivery model that covers Trust, Private Banking, and Brokerage (First Citizens Investor Services). Manages operational risk and service quality of the overall Wealth team, ensuring compliance with all applicable policies and resolving complex service issues. Works with operations, legal, and compliance teams to ensure mitigation of controllable operational loss. Assists and advises various committees and project groups. Collaborates on the identification, planning, and execution of process improvements.
2. Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to team policies, procedures, and efficiencies to meet objectives. Manages the performance, training, and evaluation of assigned leaders. Maximizes department achievements by providing professional development.
3. Business Strategy Support - Assists in the development and implementation of tactics that achieve overall wealth & brokerage partnership and growth goals within the enterprise. Ensures proper level of engagement and partnership between support and sales associates to meet growth, compliance, and regulatory objectives.

Qualifications

Bachelor's Degree and 8 years of experience in Banking or Wealth Operations/Service in a supervisory role OR High School Diploma or GED and 12 years of experience in Banking or Wealth Operations/Service in a supervisory role.

License or Certification: Valid Series 24, 7, 63, 65, or 66, and state-specific life and health insurance licenses.

Required Skills: Knowledge of Wealth Banking, Trust Administration, and Retail Banking.

Compensation varies by location, with base pay ranges provided for San Francisco, New York, Boston, Raleigh, and Charlotte. Actual pay depends on skills, experience, location, and other factors. Total compensation may include bonuses, incentives, and benefits. More details at First Citizens Benefits.