Director, Walmart Customer Operations

Mondelez International; Rogers (AR); Hybrid; USD 141,000 - 247,000; Full time

Job summary

Join a forward-thinking company as a Director of Walmart Customer Operations. This hybrid role in Rogers, Arkansas, focuses on leading a diverse team to drive executional excellence and financial results in the CPG industry. With a strong emphasis on collaboration and data-driven strategies, you will engage with Walmart leadership and develop innovative approaches to enhance customer operations. The ideal candidate will have extensive experience in leadership, communication, and financial management. If you're ready to accelerate your career in a dynamic environment, this opportunity is for you.

Benefits

Health Insurance

Wellness Support

Life Insurance

Retirement Plans

Paid Leave

Education Programs

Vacation

Relocation Support

Qualifications

• 8+ years in CPG industry with leadership roles.
• Experience with Walmart and DSD required.

Responsibilities

• Lead a diverse team supporting Walmart operations.
• Drive P&L to achieve strong financial results.

Skills

Leadership

People Management

Communication Skills

Negotiation Skills

Financial Acumen

Data Analytics

Education

Bachelor's Degree

MBA

Tools

PowerBI

Excel

Data Reporting Tools

Job description

Director, Walmart Customer Operations

Apply remote type Hybrid locations Rogers, Arkansas, United States time type Full time posted on Posted 2 Days Ago time left to apply End Date: May 12, 2025 (7 days left to apply) job requisition id R-137910

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

How you will contribute

• Lead a diverse team that is geographically based across the country supporting MDLZ DSD Retail organization and local Walmart Leadership.
• Partner with Walmart Operations (HQ and Local).
• Engage with MDLZ DSD Retail Leadership routinely.
• Drive the P&L to achieve strong financial results.
• Develop strategies to drive executional excellence – DSD & Warehouse.
• Strategize on DSD of the future with a shopper-centric and Vision 2030 perspective.
• Ensure excellence in-store with routines and tracking.
• Leverage data extensively to drive the business (refusals, receiving, etc.).
• Work effectively in teams and across systems.
• Share best practices around execution, sales tools, activation, etc.

What you will bring

A desire to drive your future and accelerate your career with the following experience and knowledge:

• Strong leadership and people management experience within FMCG/CPG (sales, key account management, brand management, field sales force management) preferred.
• In-depth knowledge of the country trade environment and commercial levers.
• Well-developed communication and negotiation skills.

More about this role

Education / Certifications:

• Bachelor's degree required; MBA preferred.

Job specific requirements:

• 8+ years of experience in the CPG industry, including leadership roles.
• Previous experience with Walmart.
• DSD experience required; supply chain/logistics experience a plus.
• Strong communication skills.
• Financial acumen & P&L experience is essential.
• Proficiency with syndicated and retailer data tools, data analytics, PowerBI, Excel, and reporting tools.

Travel requirements: 20% travel required.

Work schedule: Full-time, hybrid position based at our Sales Office in Rogers, AR.

The salary range is $141,000 to $246,750, depending on experience, skills, and education. The position offers a competitive bonus and long-term incentive programs.

Benefits include health insurance, wellness and family support, life and disability insurance, retirement plans, paid leave, education programs, holidays, and vacation. Some benefits have eligibility requirements.

Relocation support is available within the country, and minimal support is provided for international transfers.

Business Unit Summary

The U.S. is Mondelēz International's largest market, with extensive manufacturing and distribution. Our iconic brands include Oreo, Chips Ahoy!, Ritz, Wheat Thins, Triscuit, Swedish Fish, and Sour Patch Kids.

We are an Equal Opportunity employer. Qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or other protected characteristics. Accommodation requests can be directed to 847-943-5460.

For more information, see eeopost.pdf; EEO Law Poster; Pay Transparency Nondiscrimination; Know Your Rights.

Job Type

Regular Sales Operations Sales

Our purpose is to empower people to snack right, offering high-quality snacks that nourish moments, made sustainably.

Our portfolio includes brands like Oreo, belVita, LU, Cadbury Dairy Milk, Milka, Toblerone, Sour Patch Kids, and Trident. We are the global leader in biscuits, chocolate, and candy, and second in gum.

With 80,000 employees across 80+ countries, we aim for growth and to live our purpose and values. We are a diverse community capable of making things happen quickly.