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A leading company is seeking a Director, Voice of the Customer to enhance customer insights in decision-making. This role involves designing VoC strategies, collaborating with various teams, and ensuring customer-centricity in product development. The successful candidate will leverage data analytics to drive customer experience improvements and will have extensive experience in customer insights and cross-functional collaboration.
Director, Voice of the Customer
As Alma’s Voice of the Customer leader, you will ensure customer insights are core to every decision. You will own designing and leading Alma’s VoC strategy, iterating and expanding our current insights program, combining deep subject matter expertise of our products with compelling storytelling, showcasing the customer experience, and critical opportunities. You will work closely with Operations, Product Management, Design, Product Marketing, and Business Intelligence to incorporate the voice of the customer and CX into every product development process, driving the continuous improvement of our products and services.
A successful candidate should have extensive experience turning data into solutions, designing and shipping processes alongside product and technical teams, and be extremely customer-focused.
What You’ll Do
Who You Are
Benefits:
Salary Band: $165,000 - $185,000
Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.
All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.