Director, VoC & Insights - Global Customer Analytics Leader

Global Payments; Denver (CO); On-site; USD 150,000 - 160,000; Full time

Benefits offered by this job

Global benefits package

Career growth opportunities

Learning and development support

Job summary

Global Payments is seeking a Director of Voice of Customer to lead the enterprise VoC strategy and transform customer, operational, and market data into actionable insights that drive customer-centric growth. You will own listening programs, analytics capabilities, and reporting standards while partnering across Product, Operations, and others to foster data-driven decision making.

You will guide Qualtrics usage, develop global frameworks, and build a high-performing insights team to scale

Qualifications

• 10+ years in CX, insights, VoC, market research, BI or analytics.
• 5+ years of leadership and enterprise initiative management.
• Experience building enterprise VoC programs and surveys.
• Hands-on with Qualtrics or similar platforms; vendor management.

Responsibilities

• Own the global VoC strategy and listening programs across regions.
• Govern survey design, distribution, measurement, reporting, and action.
• Integrate survey feedback with behavioral data for insights.
• Translate data into executive-ready dashboards and recommendations.
• Lead analytics and AI-enabled capabilities, platform governance.

Skills

Customer Experience

Voice of Customer

Market Research

Data Analytics

Leadership

Education

Bachelor's degree

Tools

Qualtrics

Tableau

Power BI

SQL

Python

R

Job description

Global Payments is seeking a Director of Voice of Customer to lead the enterprise VoC strategy and transform customer, operational, and market data into actionable insights that drive customer-centric growth. You will own listening programs, analytics capabilities, and reporting standards while partnering across Product, Operations, and others to foster data-driven decision making.

You will guide Qualtrics usage, develop global frameworks, and build a high-performing insights team to scale