Director, VoC, Insights & Analytics

Global Payments; Lansdale (Montgomery County); On-site; USD 112,000 - 179,000; Full time

Benefits offered by this job

Competitive salary & benefits package

Global opportunities

Learning & development

Collaborative culture

Community involvement

Job summary

Global Payments is seeking a Director of Voice of Customer to lead the enterprise VoC strategy and translate customer, operational, and market data into actionable insights. You will establish global listening programs, analytics capabilities, and reporting standards while partnering across the organization to drive adoption and measurable improvements.

You will lead a global insights team, champion Qualtrics and AI-enabled capabilities, and collaborate with Product, Operations and other

Qualifications

• 10+ years in Customer Experience, Insights or related field.
• 5+ years of leadership experience managing teams and programs.
• Proven ability to govern and scale enterprise VoC and survey programs.
• Hands-on expertise with enterprise analytics platforms (Qualtrics, BI tools).

Responsibilities

• Define and execute global VoC strategy across countries and brands.
• Govern survey programs with clear standards for design, distribution, measurement and reporting.
• Build an integrated customer-listening ecosystem linking survey, behavioral and market data.
• Transform data into executive insights and scalable dashboards for decision-making.

Skills

VoC leadership

Senior leadership

Survey design

Analytics storytelling

Diplomacy & influence

Education

Bachelor's degree or equivalent

Master's degree (bonus)

Tools

Qualtrics

Tableau

Power BI

SQL

Python/R

Job description

Global Payments is seeking a Director of Voice of Customer to lead the enterprise VoC strategy and translate customer, operational, and market data into actionable insights. You will establish global listening programs, analytics capabilities, and reporting standards while partnering across the organization to drive adoption and measurable improvements.

You will lead a global insights team, champion Qualtrics and AI-enabled capabilities, and collaborate with Product, Operations and other