Director, Veeva CoE Operations Lead

Pfizer; New York (NY); On-site; USD 169,000 - 283,000; Full time

Job summary

A leading pharmaceutical company is seeking a VEEVA CoE Operations Director to enhance drug development through innovative digital solutions. The role involves managing relationships with key stakeholders, overseeing project delivery, and ensuring strategic alignment with business goals. Ideal candidates will have extensive project management experience, particularly in the pharmaceutical sector, with strong analytical and communication skills. This position requires a collaborative leader capable of navigating complex environments and driving operational excellence.

Benefits

401(k) plan with Pfizer Matching Contributions

Paid vacation

Health benefits including medical, dental, and vision

Paid caregiver/parental and medical leave

Qualifications

• 8+ years of project management experience in the pharmaceutical industry.
• 5+ years in large-scale program management.
• Strong analytical skills with experience in business requirements.

Responsibilities

• Forge relationships with stakeholders in VEEVA CoE and R&D Digital.
• Drive adoption of change and innovation with each release.
• Provide operational and strategic oversight to project teams.

Skills

Project Management

Analytical Skills

Negotiation Skills

Communication Skills

Influencing Skills

Education

Bachelor’s degree in information management

Bachelor’s degree in Computer Science

Bachelor’s degree in Engineering

Bachelor’s degree in Technology Management

Project Management Professions (PMP) Certification

Agile Certification

Tools

MS Project

MS Word

MS PowerPoint

MS Excel

Job description

Use Your Power for Purpose

In Pfizer Research & Development Digital, we enable our R&D partners to accelerate drug development and clinical trials through digital products and solutions. Within R&D Digital, the Veeva Platform & Services function is responsible for defining the strategy and leading the delivery of the Veeva product suite to end users.

As the VEEVA CoE Operations Director, R&D Digital, you will partner with Service Delivery, Platform Governance, R&D Digital Creation Center, and business users (Regulatory, Clinical, Quality, and others) to enable optimized, seamless delivery, adoption of change, and innovation for the VEEVA Platform Services.

You will lead change management, innovation, roadmap, financials, and reporting for Veeva Development Cloud Applications.

To excel in this role, you should have strong skills in IT service operations management, Cloud software commercial aspects (SoWs, Licenses, etc.), financial management (budgets, planning, CAPEX, OPEX), KPIs reporting, and Risk Management. Demonstrated success in building and maintaining relationships with key Veeva stakeholders, leading change, communication, adoption, innovation prioritization, and roadmaps is essential. Effective relationship skills are crucial for engaging with developers, R&D Digital Leadership, Client Partners, and the R&D business community.

What You Will Achieve

• Forge and build relationships with key stakeholders within VEEVA CoE, R&D Digital, and business units (Clinical, Regulatory, Quality, etc.).
• Define program governance framework for management, decision-making, and risk management.
• Drive adoption of change and innovation with each Veeva Center of Excellence release.
• Provide operational and strategic oversight to project teams—people, technology, and financial resources—aligning with budgets.
• Use technical, line, and business knowledge to influence strategic technical delivery and cost savings.
• Lead services contract negotiations.
• Coordinate with Veeva Customer Success Managers to enhance product value and adoption.
• Coordinate Product Management and Support activities.
• Provide PMO and project management expertise to ensure projects are delivered within scope, budget, and schedule, following Pfizer Digital Lifecycle processes. Manage changes in project parameters with stakeholders.
• Review projects/programs post-completion to ensure benefits realization.
• Support global Vault implementations in Clinical, Quality, and Regulatory (RIM) solutions.

Minimum Requirements

• Bachelor’s degree in information management, Computer Science, Engineering, or Technology Management (preferred).
• 8+ years of Project Management experience, preferably in the pharmaceutical industry, with strong methodologies knowledge.
• 5+ years in large-scale program management, preferably in pharma.
• Strong analytical skills with experience in business requirements, technical concepts, and processes.
• Vendor negotiation experience impacting strategic direction and product lines.
• Awareness of current technology trends.
• Facilitation, influencing, and negotiation skills.
• Proficiency in MS Project, Word, PowerPoint, Excel.

Certifications/Training

• Project Management Professional (PMP) Certification.
• Agile Certification.

Preferred Qualifications

• Master’s degree in relevant fields.
• Experience establishing and leading an Enterprise Center of Excellence, especially with platforms like Veeva Vault, SAP, Salesforce.
• Exceptional interpersonal and communication skills.
• Ability to lead in a complex, matrix, and geographically dispersed environment.
• Systematic approach to technical project estimation.

Additional skills include analysis, critical thinking, planning, communication, facilitation, negotiation, and rapid learning. Demonstrated leadership in influencing, coaching, and achieving impactful outcomes.

Last day to apply: May 29th, 2025.

Work location: Must work in assigned Pfizer office 2-3 days/week; this role is NOT remote.

Travel requirements: % (not specified).

Salary range: $169,700 - $282,900 annually, with bonus potential and benefits. Details at Pfizer Candidate Site – U.S. Benefits.

Relocation assistance may be available.

Sunshine Act

Pfizer complies with transparency laws reporting payments to healthcare providers, including potential disclosures for licensed physicians involved in recruitment expenses.

EEO & Employment Eligibility

Pfizer is an equal opportunity employer, compliant with all employment laws, and requires work authorization in the U.S.