Director, UX Research

Warner Media, LLC.; New York (NY); On-site; USD 154,000 - 286,000; Full time

Job summary

A leading media company seeks a Director of User Experience Research to lead a world-class team focused on enhancing user engagement through innovative research methods. The role involves collaboration with cross-functional teams to drive insights and improve digital experiences for millions of users globally.

Benefits

Health Insurance

Wellness Programs

Retirement Plans

Paid Time Off

Qualifications

• 10+ years of experience leading UXR teams.
• Experience in D2C environment researching touchpoints.

Responsibilities

• Build and scale a research team overseeing UXR strategy.
• Conduct research to inform decision-making and product features.

Skills

Communication

Problem-Solving

Curiosity

Education

Bachelor’s degree in Human-Computer Interaction

Bachelor’s degree in Information Science

Bachelor’s degree in Psychology

Bachelor’s degree in Social Sciences

Tools

Usability Research Software

Statistical Research Software

Job description

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life, the creators bringing them to your living rooms, and the dreamers creating what’s next…

From brilliant creatives to technology trailblazers across the globe, WBD offers career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best self. Here, you are supported, celebrated, and can thrive.

We are the now and the next. The power behind the people building the future. Born from the spirit of innovation and created from the idea that people around the world want, need, and deserve more. We are the home of the global digital revolution. We are CNN.

To see what it’s like to work at CNN, follow @WBDLife on Instagram and X!

Your New Role…

As the Director, User Experience Research, you will be a member of the world-class CNN Digital Product Design team, responsible for creating industry-leading user experiences engaged by millions across the globe. CNN Digital is driven by a shared commitment to put our users at the center of the experiences we build and to push the boundaries of what an exceptional digital experience can be.

The Director, User Experience Research, will lead and scale a world-class research team, collaborating with design, product, engineering, editorial, and analytics to explore insights about users through various methods such as surveys, interviews, data analysis, usability studies, diary studies, ethnographic observation, or new methods.

Your Role Accountabilities…

• Build and scale a research team and oversee UXR strategy and capabilities across CNN’s Engagement, Growth, and Revenue teams.
• Develop research plans in partnership with product designers, product leaders, and stakeholders, selecting the most appropriate methods to inform research needs.
• Conduct research that provides insights to inform decision-making and prioritize product features that increase user engagement, conversion, and retention.
• Communicate findings from analytics, survey results, user behavior, and other data to craft actionable, unbiased recommendations.
• Establish strong relationships with cross-functional teams to understand business needs and inform research strategies.
• Collaborate with the larger Research & Analytics team to align resources and methodologies with business objectives.

Qualifications & Experience…

• 10+ years of experience leading, building, and scaling UXR teams and capabilities.
• Experience researching touchpoints in the acquisition and conversion funnel in a D2C environment.
• Experience working with cross-functional teams in product development support.
• Excellent communication skills, capable of delivering complex messages to diverse audiences including executives.
• Proficiency with usability and statistical research software.
• Strong problem-solving skills and curiosity.
• Bachelor’s degree in Human-Computer Interaction, Information Science, Psychology, Social Sciences, or equivalent experience.
• Experience or interest in digital news organizations is a plus.

How We Get Things Done…

Our guiding principles are the core values by which we operate. Find them at www.wbd.com/guiding-principles/ and see how they influence our daily work. We look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery is committed to building a diverse workforce reflecting various perspectives, backgrounds, and experiences. We consider qualified candidates based on merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, disability, and other protected categories.

If you require accommodations during the application process, please visit our accessibility page for instructions.

In compliance with local law, we disclose the salary range for this role: $154,000 - $286,000 annually. Actual salaries vary based on market data, experience, location, and performance. Compensation includes salary, bonuses, incentives, and benefits such as health insurance, wellness programs, retirement plans, paid time off, and more.