Director, UAGC CRM and Digital Experience

Davita Inc.; Tucson (AZ); Remote; USD 139,000 - 181,000; Full time

Job summary

A leading educational institution is looking for a Director of UAGC CRM and Digital Experience. This position entails overseeing a robust strategy for CRM applications, managing a team, and collaborating with various departments to enhance student life-cycle goals. The role requires a strong background in leadership, strategic or technological insight, and the desire to drive innovations in a higher education context. This opportunity offers a competitive salary, great benefits, and potential for a remote work setup.

Benefits

Health, dental, and vision insurance plans

Life insurance and disability programs

Paid vacation, sick leave, and holidays

Tuition reduction for employees and family

Retirement plans

Qualifications

• 9 years of related work experience, including 5 years of managerial experience.
• Experience in higher education preferred.
• Experience in managing executive relationships.

Responsibilities

• Mentor and develop team members, managing talent and performance.
• Collaborate with leaders to align CRM strategy with enrollment goals.
• Define metrics and KPIs with the analytics team.

Skills

Leadership

Team Management

Negotiation

Strategic Planning

Data Analysis

Stakeholder Engagement

Education

Bachelor's Degree

Job description

Director, UAGC CRM and Digital Experience

Director, UAGC CRM and Digital Experience

Posting Number req22622

Department Campus IT Services

Department Website Link

Location To Be Determined

Address USA

Position Highlights Reporting to the Executive Director for UAGC IT, the Director for UAGC CRM and Digital Experience partners with key leaders in Enrollment Management and Student Services to define and implement CRM and digital experience IT strategies and projects that enable the goals of the University of Arizona Global Campus - a fully digital academic unit within the University of Arizona. The Director oversees a team of 12 staff who develop strategic solutions on and around the Salesforce CRM suite, with strong focus on enabling enrollment management and student life-cycle goals. This team collaborates with IT, Digital Marketing, Analytics and UAGC leaders to execute a strategy that deeply impacts UAGC's student recruitment, admissions and graduation.

Additionally, this position provides expertise in technology strategy, policies, plans, architecture, deployment, and maintenance of the UAGC's digital solutions for usability, end-user ease, security and ongoing end user services.

Candidates working anywhere in the U.S. may be considered for a remote assignment.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

Team & Capacity Management

• Mentor and develop team members, nurturing a culture of innovation and continuous learning, to build talent and team capacity. Manage talent and performance to develop a high-functioning team.
• Manage team capacity, focusing on balancing resources to address strategic roadmap, product enhancement and maintenance requirements. As part of this broad activity, oversee the team's capacity planning activities, including project plan development, backlog grooming, and sprint definition.
• Participate in regular forecasting and budget development activities to inform personnel and IT resource requirements and ensure resource requirements needed to delivery on strategic and operational priorities are understood and accounted for.
• Facilitate the team's collaboration with the Portfolio Management Office to ensure appropriate visibility into the team's talent allocation, delivery of new enhancements, and progress toward major project timelines.

Strategy & Stakeholder Engagement

• Collaborate
  with the Vice President for Online Initiatives Enrollment Management,
  and other leaders, to align the CRM strategy to key enrollment goals.
• Foster
  strong relationships with IT, marketing, admissions, and student support
  teams to ensure alignment in strategy and execution.
• Develop
  and implement a robust CRM and digital experience strategy in alignment
  with the university's technological roadmap and enrollment goals.
• Oversee
  the selection, implementation, and ongoing optimization of CRM software
  and technologies, ensuring they meet the technical needs of UAGC and
  Online Initiatives.
• Cultivate
  and maintain partnerships with internal stakeholders, technology
  vendors, and industry experts to stay updated on emerging technologies
  and trends.
• Gather feedback from students and staff to drive
  continuous improvements in CRM tools and digital initiatives aimed at
  enhancing the user experience.

Data Enablement

• In partnership with the analytics team, define and implement metrics and KPIs to measure the effectiveness of CRM and digital engagement strategies to inform continuous improvement to student engagement processes and interactions, in support of UAGC student enrollment and lifecycle goals.
• Partner
  with data and analytics teams to analyze enrollment trends, student
  behavior, and engagement metrics to inform recruitment strategies.
• Utilize data-driven insights to refine and optimize
  the recruitment funnel, employing targeted CRM campaigns that resonate
  with prospective students.

IT Partnerships and Collaborations

• Manage strategic vendor relationships, service providers and external partners. Review and negotiate contracts.
• Participate in UAGC IT departmental activities focused on identifying dependencies, negotiating timelines, and managing inter-team collaboration and partnerships

Knowledge, Skills, Abilities

• Demonstrated ability to negotiate with and influence senior leaders within a fast-paced fully-digital university culture, adapting IT priorities as needed to support changing enrollment and student outcome goals.
• Applied skill balancing delivery of new products, continuous product enhancements, and required maintenance and support.
• Demonstrated skill in developing high performance teams and cultures of continuous learning and improvement.
  Knowledge of appropriate approaches to performance management.

Minimum Qualifications

Bachelor's Degree AND Minimum of 9 years of related work experience, including 5 years of managerial experience

OR equivalent combination of education and work experience.

Preferred Qualifications

* Experience managing financial and personnel resourcing, balancing demand and supply.

* Experience in a higher education setting.

* Experience managing executive relationships.

* Experience influencing process change, communication approaches, and technology decisions up to leadership, across to peers and functional leaders, and down through teams and individuals.

FLSA Exempt

Full Time/Part Time Full Time

Number of Hours Worked per Week 40

Job FTE 1.0

Work Calendar Fiscal

Job Category Information Technology

Benefits Eligible Yes - Full Benefits

Rate of Pay $139,102 - $180,833

Compensation Type salary at 1.0 full-time equivalency (FTE)

Grade 14

Compensation Guidance The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Career Stream and Level M4

Job Family Applications Development

Job Function Information Technology

Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)

Number of Vacancies 1

Target Hire Date

Expected End Date

Contact Information for Candidates [e-mail]

Open Date 4/30/2025

Open Until Filled Yes

Documents Needed to Apply Resume and Cover Letter

Special Instructions to Applicant The application window is anticipated to close July 12, 2025.

Notice of Availability of the Annual Security and Fire Safety Report In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at [e-mail].