Director, TS Business Operations

Financial Industry Regulatory Authority, Inc.; New York (NY); Hybrid; USD 161,000 - 313,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid holidays

Volunteer days

Job summary

FINRA is seeking a Director of Business Operations in Transparency Services to join a leadership team driving short- to mid-term operational plans. You will advise senior leaders on regulatory issues and influence external markets while managing a team and coaching staff.

The role leads real-time overnight responses to market halts and regulatory inquiries, coordinating with Market Regulation, OGC, and external institutions to ensure alignment with risk-management strategy.

Qualifications

• Bachelor’s degree in Finance, Economics, Business, or related field; minimum of ten years securities industry experience.
• Minimum of two years supervising projects and mentoring staff.
• Expert knowledge of equity market structure, including OTC trading and TRFs.
• Experience leading real-time market or regulatory operations, including incident management.

Responsibilities

• Lead real-time overnight response to market halts, trade breaks, and extraordinary conditions.
• Advise senior leaders on regulatory issues and contribute to risk management strategy.
• Direct staff in investigation workflows and regulatory intelligence reviews across multiple sources.

Skills

Regulatory operations

Overnight on-call

Leadership

Risk management

Education

Bachelor’s degree in Finance, Economics, Business, or related field

Job description

The Director of Business Operations in Transparency Services

The Director of Business Operations in Transparency Services is a member of the Department's leadership team, responsible for establishing and executing short- to mid-term operational plans that drive measurable results across the sub-function. Advises senior leaders on high-impact and sensitive regulatory issues and contributes to the development and implementation of annual and longer-term risk management strategy. Operates in a real time overnight market facing role independently including interactions with trading firms, Alternate Trading Systems (ATS), technology providers, and regulators, influencing external financial institutions and other regulators on new concepts, practices, and procedures to reach alignment. This position manages a team of other managers and/or experienced individual contributors and is accountable for meaningful career development conversations and regular coaching and feedback. Leads FINRA's real-time overnight response to market halts, trade breaks, and other extraordinary market conditions for over-the-counter trading in exchange-listed securities, contributing to short- to mid-term operational plans and risk management strategy. Fields and resolves real-time inquiries from trading, operations, and compliance staff at participant firms, directing issues to appropriate internal and external parties as needed. Establishes and oversees Trade Reporting Facility (TRF) participant contact and reference data databases across Transparency Services to drive measurable accuracy and operational improvements across the function. Advises and influences Transparency Services Operations, Market Regulation, and OGC to identify and resolve real-time issues affecting participant firms and influences external financial institutions and other regulators on new concepts, practices, and procedures to reach alignment. Manages a team of other managers and/or experienced individual contributors and is accountable for meaningful career development conversations and regular coaching and feedback. Identifies and escalates situations that may present significant regulatory risks that could adversely affect the organization and develop elevated risk mitigation plans to minimize future potential risks, contributing to the development and implementation of annual and longer-term risk management strategy spanning the function. Directs staff in the review and analysis of alerts and regulatory intelligence received through a variety of sources, including internal sources, regulatory tips, customer complaints, firm regulatory filings, and referrals from other regulators, drawing on mastery-level knowledge of industry practices to optimize investigative processes and drive function-wide impact. Demonstrates FINRA's values. Collaborates, both in-person and virtually, in furtherance of FINRA's mission of investor protection and market integrity.

Other Responsibilities

Assists with internal audit reviews, SEC FINRA and Securities Industry Oversight (FSIO) inspections, and other Department compliance functions. Represents FINRA and the Department including speaking engagements at regulatory policy public conferences and meetings.

Education and Experience Requirements

• Bachelor’s degree in Finance, Economics, Business, or related field and a minimum of ten years (10) of securities industry experience.
• Minimum of two (2) years of experience supervising projects and/or mentoring junior and senior staff.
• Expert knowledge of equity market structure, including over-the-counter trading in exchange-listed securities, trade reporting obligations, and market halt/trade break protocols and procedures.
• Strong familiarity with Trade Reporting Facilities (TRFs) and related participant data management, including contact and reference data governance and operational accuracy initiatives.
• Demonstrated experience leading real-time market operations or regulatory operations functions, including overnight/on-call response capabilities and incident management under time-sensitive conditions.
• Proven ability to manage managers and/or senior individual contributors, including accountability for performance management, coaching, feedback, and meaningful career development.
• Strong risk identification and escalation judgment, with experience developing and implementing risk mitigation plans and contributing to short-, mid-, and long-term risk management strategy.
• Experience advising and influencing cross-functional stakeholders, including legal, compliance, regulatory, and operations teams, as well as external financial institutions and regulators.
• Proficiency in directing investigative or surveillance workflows, including the review and analysis of regulatory alerts, tips, complaints, firm filings, and referrals, with mastery-level knowledge of industry practices

Working Conditions

Hybrid work environment with hours which may extend beyond normal business hours. Travel will be required, as necessary. This role supports a 24-hour operating environment and may require shifts that include overnight coverage. For work that is performed in CO, CT, IL, PA, MA, MD, VA, WA, DC, NY, NJ, WA please refer to the chart below for the salary range for the corresponding location.

Salary Ranges by Location

• Boston, MA: $154,400 - $299,600
• Chicago, IL: $147,600 - $286,500
• Denver, CO: $134,400 - $260,400
• Jericho, NY: $154,400 - $299,600
• Jersey City, NJ: $161,200 - $312,600
• Philadelphia, PA: $147,600 - $286,500
• New York, NY: $161,200 - $312,600
• Rockville, MD: $154,400 - $299,600
• Tysons, VA: $154,400 - $299,600
• Washington, DC: $154,400 - $299,600
• Woodbridge, NJ: $154,400 - $299,600
• Connecticut State: $134,400 - $312,600
• Washington State: $134,400 - $312,600

Benefits and Perks

• Employees may be eligible for a discretionary bonus in addition to base pay.
• Non-exempt employees are also eligible for overtime pay in accordance with federal, state, or local law.
• As part of its dedication to employee wellness, FINRA provides comprehensive health, dental and vision insurance.
• Additional insurance includes basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal.
• FINRA offers immediate participation and vesting in a 401(k) plan with company match and eligibility for participation in an additional FINRA-funded retirement contribution, tuition reimbursement, commuter benefits, and other benefits that support employee wellness, such as adoption assistance, backup family care, surrogacy benefits, employee assistance, and wellness programs.

Time Off and Paid Leave

• FinRA encourages its employees to focus on their health and wellness in many ways, including through a generous time-off program starting at 15 days of paid time off (increasing with years of service, up to 25 days), 5 personal days, and 9 sick days, unless otherwise required by law (all pro-rated in the first year).
• Additionally, we are proud to support our communities by providing two volunteer service days (based on full-time schedule).
• Other paid leave includes military leave, jury duty leave, bereavement leave, voting and election official leave for federal, state or local primary and general elections, care of a family member leave (available after 90 days of employment) and childbirth and parental leave (available after 90 days of employment).
• Full-time employees receive nine paid holidays.

Equal Opportunity and Diversity Statement

FINRA is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to any legally protected category, including race, color, age, national origin, ethnicity, religion, disability, genetic information, military or veteran status, sex, or any other status or classification protected by state or local law. FINRA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact FINRA's Employee Relations team at 240-386-4865 or by email at [e-mail]. Please note that this process is exclusively for inquiries regarding accommodations in the application process. FINRA abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities. FINRA abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

About FINRA

FINRA is an independent, non-governmental regulator for all securities firms doing business with the public in the United States. FINRA works to protect investors and maintain market integrity in a public-private partnership with the Securities and Exchange Commission (SEC), while also benefiting from the SEC's oversight. In its role as investor guardian, FINRA is informed, but not influenced, by the industry that it regulates. FINRA's independent regulation plays a critical role in America's financial system - all at no cost to taxpayers. FINRA touches virtually every aspect of the securities business - from registering and educating industry participants to examining securities firms; writing rules; enforcing those rules and the federal securities laws; informing and educating the investing public; providing trade reporting and other industry utilities; and administering the largest dispute resolution forum for investors and registered firms. FINRA uses technology powerful enough to look across markets and detect potential abuses. Using a variety of data gathering techniques, we work to detect insider trading and any strategies firms or individuals use to gain an unfair advantage. In today's fast-paced and complex global economy, FINRA is a trusted advocate for investors, dedicated to keeping the markets fair and proactively addressing emerging regulatory issues before they harm investors or the markets. FINRA operates from Washington, DC, and New York, NY, with other offices around the country.