Director, TPA Claims - Scale a High-Impact MGA Platform

Hippo Insurance; Mesquite (TX); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Equity compensation

Training and career growth

Job summary

Hippo is seeking a Director, TPA Claims in the United States to own claims strategy and execution for Hippo’s Claims TPA function. You will build the claims organization from the ground up and set the operating model for a net-new external customer base.

You will lead a team of adjusters, establish workflows, licensing compliance, and oversee litigation budgets, reporting to the Chief Claims Officer.

Qualifications

• Must have 5+ years of general liability (GL) claims experience with deep knowledge of GL coverage and handling across premises, products, and other GL exposures.
• 10+ years of claims handling experience with five or more years leading a team of adjusters and supervisors.
• Active adjuster license(s) or ability to obtain multi-state licensing.
• Experience in an MGA, program business, or Insurtech environment preferred.

Responsibilities

• Own claims performance reporting (loss ratios, cycle time, litigation rate, customer satisfaction) and lead the annual operating plan and forecast for the Claims TPA business line.
• Direct the claims technology requirements roadmap for the TPA offering and serve as the accountable claims voice in platform product decisions.
• Own the claims service-level framework and establish supervisory layers as the team scales with new external TPA customers.
• Represent Claims TPA in enterprise claims governance and escalation with Hippo's core claims organization.
• Build and lead the Claims TPA organization: hire, train, and develop adjusters, and establish staffing as the book grows.

Skills

Team leadership

Cross-functional collaboration

Communication

Strategic planning

Education

Bachelor's degree

Job description

Hippo is seeking a Director, TPA Claims in the United States to own claims strategy and execution for Hippo’s Claims TPA function. You will build the claims organization from the ground up and set the operating model for a net-new external customer base.

You will lead a team of adjusters, establish workflows, licensing compliance, and oversee litigation budgets, reporting to the Chief Claims Officer.