Director, Total Rewards and People Services

Clarivate Analytics; Philadelphia (Philadelphia County); On-site; USD 180,000 - 230,000; Full time

Job summary

Clarivate is seeking a Director, Total Rewards & People Services to lead global Total Rewards, compensation, benefits, payroll, HRIS, and people operations. This high-visibility role partners with the Chief People Officer and senior leaders to balance strategic leadership with hands-on execution and ensure programs are competitive, compliant, scalable, and focused on the employee experience.

You will build and develop teams, drive organizational change, and lead major HR technology initiatives

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Finance, Accounting, or related field.
• 10+ years of progressive leadership across Total Rewards, Compensation, Benefits, Payroll, HRIS, and/or People Operations
• 5+ years of people leadership managing multiple HR service disciplines and teams
• Experience designing and administering global compensation and benefits programs
• Strong knowledge of payroll operations, regulations, compliance, and governance
• Experience with HR technology platforms like Workday, SAP SuccessFactors, Oracle HCM, UKG
• Proven ability to lead organizational change and process improvements
• Strong analytical, financial, and problem-solving capabilities
• Balance long-term strategy with operational execution and hands-on problem solving
• Strong stakeholder management to influence senior leaders

Responsibilities

• Lead payroll, HRIS, compensation, benefits, and people services teams
• Establish goals, performance expectations, and development plans
• Foster culture of innovation, collaboration, service delivery
• Serve as player-coach with strategic leadership and hands-on involvement
• Develop global compensation strategies and governance
• Oversee benefits programs and competitiveness
• Ensure payroll compliance across jurisdictions
• Lead HRIS optimization and data strategy
• Drive scalable service delivery and employee experience

Skills

Total Rewards leadership

Compensation leadership

Benefits management

Payroll operations

HRIS

People operations

Workday

Stakeholder management

People leadership

Strategic thinking

Education

Bachelor’s degree in HR/Business

Tools

Workday

SAP SuccessFactors

Oracle HCM

UKG

Job description

We are looking for a Director, Total Rewards & People Services to join our People Team. This is a highly visible leadership role for someone who brings deep expertise across compensation, benefits, payroll, HR technology, and people operations, along with the ability to balance strategic leadership and hands-on execution. In this role, you will lead global Total Rewards and People Services functions, including compensation, benefits, payroll, HRIS, and employee services. You will partner closely with the Chief People Officer, HR leaders, Finance, Legal, and business stakeholders to ensure our programs are competitive, compliant, scalable, and aligned with business priorities. This is a true player-coach role, requiring someone who can set strategy, lead and develop teams, and remain actively involved in key initiatives, operational decisions, and process improvements. The successful candidate will bring strong business acumen, a customer-first mindset, and the ability to connect strategy with execution. We are looking for someone who can simplify complexity, influence across all levels of the organization, and continuously improve the employee experience while ensuring operational excellence.

About You:

• Bachelor’s degree in Human Resources, Business Administration, Finance, Accounting, or a related field
• 10+ years of progressive leadership experience across Total Rewards, Compensation, Benefits, Payroll, HRIS, and/or People Operations functions
• 5+ years of people leadership experience managing multiple HR service disciplines and leading high-performing teams
• Demonstrated success designing and administering global compensation and benefits programs
• Strong understanding of payroll operations, employment regulations, compliance requirements, and governance practices
• Experience working with HR technology platforms such as Workday, SAP SuccessFactors, Oracle HCM, UKG, or similar systems
• Proven ability to lead organizational change, process transformation, and operational improvement initiatives
• Strong analytical, financial, and problem-solving capabilities
• Ability to balance long-term strategy with operational execution and hands-on problem solving
• Strong stakeholder management skills with the ability to influence senior leaders and drive alignment across functions
• A collaborative leadership style focused on accountability, employee development, innovation, and continuous improvement

It Would Be Great if You Also...

• Hold a Certified Compensation Professional (CCP), CBP, CEBS, SHRM, or similar professional certification
• Have experience supporting a global workforce across multiple countries and regulatory environments
• Have led HR technology implementations, system upgrades, integrations, or transformation programs
• Possess knowledge of executive compensation, incentive plans, and job architecture frameworks
• Have experience leveraging workforce analytics, market intelligence, and employee data to guide business decisions
• Bring a growth mindset and curiosity toward emerging technologies, automation, and AI-enabled process improvements
• Have experience building scalable people operations programs within a growing or evolving organization

What Will You Be Doing in This Role?

Leadership & Team Development

• Lead and develop teams responsible for payroll, HRIS, compensation, benefits, and people services
• Create clarity, focus, and accountability across priorities while supporting team development and growth
• Establish goals, performance expectations, and development plans that drive business impact and individual success
• Foster a culture of innovation, continuous improvement, collaboration, and exceptional service delivery
• Serve as a player-coach by providing strategic leadership while remaining actively involved in critical initiatives and operational priorities

Total Rewards Strategy

• Develop and execute global compensation strategies that align with business objectives and support talent attraction and retention
• Lead annual compensation processes, including salary planning, market benchmarking, incentive programs, and compensation governance
• Partner with HR Business Partners and business leaders on compensation recommendations, pay equity, and job architecture decisions
• Oversee the design, administration, and continuous improvement of global benefits programs while ensuring competitiveness and compliance
• Evaluate and recommend enhancements to reward programs that improve employee engagement and organizational effectiveness

Payroll Operations

• Provide leadership and oversight for domestic and international payroll programs
• Ensure payroll processes are accurate, compliant, timely, and aligned with applicable regulations across jurisdictions
• Manage relationships with payroll vendors and service providers to ensure quality, performance, and compliance
• Partner with Finance, Tax, Legal, and HR stakeholders to maintain strong controls and minimize risk

HRIS & People Technology

• Serve as the business leader and executive sponsor for HR systems and people data strategy
• Lead HRIS optimization efforts, implementations, upgrades, integrations, and continuous improvement initiatives
• Ensure data integrity, reporting accuracy, compliance, and security across people technology platforms
• Leverage automation and technology solutions to improve operational efficiency and employee experience

People Services & Employee Experience

• Lead shared services and employee support functions across the employee lifecycle
• Drive operational excellence through process standardization, workflow optimization, and scalable service delivery models
• Establish service metrics, reporting, and performance measures to monitor effectiveness and identify opportunities for improvement
• Continuously enhance the employee experience by simplifying processes and improving service delivery

Strategy, Governance & Business Partnership

• Develop and maintain policies, programs, and governance frameworks related to compensation, benefits, payroll, HR systems, and people operations
• Monitor legislative and regulatory developments and implement necessary compliance measures
• Deliver workforce analytics and business insights that support informed decision-making
• Partner closely with Finance, Legal, HR leadership, and business leaders to align people programs with organizational objectives
• Help shape the long-term people strategy by identifying opportunities to improve scalability, efficiency, and employee outcomes

About the Team

You will lead a team responsible for delivering critical employee services and Total Rewards programs across compensation, benefits, payroll, HR technology, and people operations. The team plays an essential role in supporting employees throughout the employee lifecycle while ensuring operational excellence and regulatory compliance. This is a collaborative and high-impact team that values continuous improvement, accountability, innovation, and customer service. Team members are trusted to solve problems, improve processes, and drive meaningful outcomes while working closely with stakeholders across the organization. This role is designed for a proven people leader who enjoys both shaping strategy and staying close enough to the work to drive execution. You will be empowered to lead with independence while partnering with colleagues across the business to deliver scalable people programs that support organizational growth and employee success.

Why This Role Matters

This leader will play a critical role in ensuring our compensation, benefits, payroll, technology, and people services programs are competitive, compliant, scalable, and aligned with our long-term business strategy. Success in this role requires a combination of strategic thinking, operational excellence, strong business partnership, and hands-on leadership. As a true player-coach, you will help shape the future of our people programs while driving meaningful execution and measurable business outcomes.

Equal Employment Opportunity Statement

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Company Overview

Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation. Whether it’s providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world’s greatest breakthroughs by harnessing the power of human ingenuity.

For more information, please visit clarivate.com