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Mariner Holdings, a leading financial services firm, is seeking a Director of Technology Support Services to oversee daily operations and user support. The ideal candidate will have extensive management experience, strong technical acumen, and exceptional problem-solving skills. In this hybrid role, you will enhance efficiency through leadership and innovative processes while fostering a culture of belonging within the team.
Overland Park, KS, United States (Hybrid)
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Mariner is a privately held national financial services firm equipped with the experience to meet your modern wealth needs. Our advisors have access to in-house expertise covering everything from tax, estate, trust, and insurance to investment banking and valuation, so they can maximize time spent creating unified wealth plans with clients. By opening more windows of wealth, we can create opportunities to positively impact the lives of many. With this purpose, we intend to raise the bar for the entire industry. Founded in 2006 with $300 million in assets under advisement, Mariner and its affiliates now advise on over $560 billion in assets as of 1/3/25. Figures include assets from Cardinal Investment Advisors, currently undergoing acquisition by Mariner Institutional and slated to operationally close by 3/31/2025. Learn more at www.mariner.com .
The Director, Technology Support Services oversees daily Technology support operations, ensuring efficient issue resolution and high-quality user support. This role manages a team, handles escalations, maintains service levels, and improves processes for better efficiency. Responsibilities include technical troubleshooting, knowledge management, vendor coordination, and cross-department collaboration. Strong leadership, technical expertise, and problem-solving skills are essential to drive continuous improvement and support business needs.
Responsibilities
Qualifications
#LI-SU1
#LI-Hybrid
EOE/M-F/D/V
Our culture of belonging is our most valuable asset and what makes growth and innovation possible. Your unique abilities are a vital part of what makes us Mariner and we are committed to accelerating your access to excellence.