Director, Technology Product Management & Development

Extended Care Specialists INC; Chapel Hill (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Extended Care Specialists INC is seeking a seasoned Product Manager with a strong background in information technology and healthcare informatics to lead product strategy and lifecycle management. The role requires coordinating with stakeholders, designing scalable workflows, and guiding both in-house and vendor-delivered solutions.

The ideal candidate will have 5+ years of relevant experience, a Bachelor’s degree in IT/CS/Business, and preferably a Scrum Product Owner certification.

Qualifications

• Bachelor’s degree in information technology, Computer Science, Business Administration.
• 5 years of progressively responsible experience in product management, software development, business analysis, technology implementation, or digital product development.
• Certified Scrum Product Owner/Agile Product Management Certification (Preferred)

Responsibilities

• Meet with end users and stakeholders to understand pain points and gather clear business requirements.
• Design and build scalable product solutions, workflows, interfaces, and data flows.
• Produce wireframes, diagrams, or prototypes to validate design with stakeholders.
• Evaluate whether to build in-house or customize a vendor platform; make build recommendations.
• Build product features and configurations when development is the most efficient path.
• Direct and oversee internal development and external vendors to deliver on time and scope.
• Collaborate with IT, Compliance, Operations, and business leaders to meet security and regulatory requirements.
• Establish product success metrics, monitor performance, and drive continuous improvement.
• Maintain comprehensive documentation of product decisions, workflows, configurations, and vendor implementations.
• Other related duties as assigned.

Skills

Requirements gathering

Process analysis

Vendor management

Product strategy

Education

Bachelor's degree in IT/CS/Business

Healthcare Informatics/Engineering or related field

Job description

Qualifications: Education, Licensure and Certifications, Related Work Experience

Bachelor’s degree in information technology, Computer Science, Business Administration,

Healthcare Informatics, Engineering, or a related field required.

Minimum of 5 years of progressively responsible experience in product management, software development, business analysis, technology implementation, or digital product development.
Certified Scrum Product Owner/Agile Product Management Certification (Preferred)

Other specialized skills and knowledge necessary to perform this job. (e.g., basic accounting principles, computer skills and software, specific healthcare processes, interpersonal, communication, etc.)

1. Business requirements gathering, process
analysis, and solution design.
3. Vendor evaluation, vendor management, and
build-versus-buy assessments.
2. Product strategy, roadmap development, and
lifecycle management.
4. Agile methodologies, user experience design,
workflow analysis, and stakeholder management

Essential Job Duties/Responsibilities

1. Meet directly with end users and business stakeholders to understand pain points and translate them into clear, well-scoped business requirements.
2. Design and build scalable product solutions, workflows, interfaces, and data flows that support organizational growth and efficiency.
3. Produce wireframes, workflow diagrams, or prototypes to validate design direction with stakeholders before committing development resources.
4. Evaluate whether a solution is best delivered through custom in-house development or through configuration/customization of a vendor platform, and make the corresponding build recommendation
5. Build product features and configurations directly when hands-on development is the most efficient path.
6. Direct and oversee internal development and external vendors to ensure solutions are delivered on time, within scope, and aligned with requirements
7. Collaborate with IT, Compliance, Operations, and business leaders to ensure technology solutions meet security, regulatory, and operational requirements
8. Establish product success metrics, monitor performance, analyze adoption trends, and drive continuous improvement initiatives following implementation
9. Maintain comprehensive documentation of product decisions, workflows, system configurations, vendor implementations, and operational procedures
10. Other related duties as assigned.

Compliance Requirements Adherence to Laws, Rules, Regulations, Standards, Guidelines, Policies and Procedures:

Ensure compliance with all federal, state, and local laws, regulations, standards, guidelines, and Eventus WholeHealth policies and procedures pertaining to the job.
Remain informed of any changes to federal, state, and local laws, regulations, standards,guidelines, and Eventus WholeHealth policies and procedures that impact the job and the company.
Promptly report any non-compliant conduct and/or practices to Eventus WholeHealth’s Chief Compliance and Risk Officer.

Ethical Conduct:

Ensure adherence to Eventus WholeHealth's Code of Ethics and Business Conduct.
Perform the job duties with integrity and professionalism.
Promptly report any unethical conduct and/or practices to Eventus WholeHealth’s Chief Compliance and Risk Officer.

Patient Privacy and Confidentiality:

Strictly protect patient information in accordance with all federal and state privacy laws and Eventus WholeHealth policies and procedures.
Promptly report any violations of federal and state privacy laws and Eventus WholeHealth
policies and procedures to Eventus WholeHealth’s Chief Compliance and Risk Officer.

Documentation and Record Keeping:

Maintain accurate and complete documentation when performing the job duties.
Ensure that all Eventus WholeHealth information, data, documentation, and records are alwayssafeguarded and maintained confidentially.

Training and Education:

Participate in all assigned training.
Complete all assigned training by the deadline for completion.

Risk Management and Incident Reporting:

Engage in regular risk assessments to identify potential risks and work proactively with a supervisor and Eventus WholeHealth’s Chief Compliance and Risk Officer to mitigate any identified risks.
Promptly report any incidents (as defined in the “Incident Report Policy”) to the Chief Compliance
and Risk Officer.

Workforce Conditions: (Check those conditions that are related to and/or required by this job)

“N/A” = position does not require this activity.
“Occasionally” = position requires this activity up to 33% of the time.
“Frequently” = position requires this activity 34% to 66% of the time.
“Continuously” = position requires this activity 67% to 100% of the time.

Physical Effort (Check the occurrence frequency for each activity)

Activity Frequency of Occurrence
N/A Occasionally Frequently Continuously
1. Standing ☐ ☒ ☐ ☐
2. Walking ☐ ☒ ☐ ☐
3. Sitting ☐ ☐ ☐ ☒
4. Balancing ☒ ☐ ☐ ☐
5. Kneeling ☒ ☐ ☐ ☐
6. Crouching ☒ ☐ ☐ ☐
7. Crawling ☒ ☐ ☐ ☐
8. Reaching/Working Overhead ☐ ☒ ☐ ☐
9. Keyboard Use/Repetitive
Hand Motion ☐ ☐ ☐ ☒
10. Climbing ☒ ☐ ☐ ☐
11. Pushing (up to 25 pounds) ☒ ☐ ☐ ☐
12. Lifting (up to 25 pounds) ☐ ☒ ☐ ☐
13. Other: ☒ ☐ ☐ ☐

Environmental Risks (Check the occurrence frequency of each exposure item)

Item Frequency of Occurrence
N/A Occasionally Frequently Continuously
1. Chemicals and fumes ☒ ☐ ☐ ☐
2. Loud noises ☒ ☐ ☐ ☐
3. Vibration ☒ ☐ ☐ ☐
4. Extreme Temperatures ☒ ☐ ☐ ☐
5. Confined spaces ☒ ☐ ☐ ☐
6. Allergens: dust, mold and/or
pollen ☒ ☐ ☐ ☐
7. Exposure to Bloodborne
pathogens
☒
☐
☐
☐

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.