Director, Technology Business Operations

United States Digital Space LLC; San Francisco (CA); Hybrid; USD 183,000 - 236,000; Full time

Benefits offered by this job

Competitive salary and equity

Health, dental, vision insurance

Paid time off and holidays

Employee discounts

Job summary

Ōura is hiring a Director, Technology Business Operations to build and lead IT's strategic planning, prioritization, and financial governance from the ground up. You’ll start solo, then expand a small team while aligning IT spend with business goals across ~300 apps.

You will partner with FP&A, Procurement, and EA to implement TBM-like governance, annual planning, and a clear priority system, running the executive cadence and ensuring scalable processes.

Qualifications

• 12+ years of IT experience with 4+ years leading IT strategy for a fast-growing company.
• Strong operational discipline with TBM or a comparable technology operating model.
• Experience partnering with FP&A, Procurement/Legal, Enterprise Architecture, and cross-functional stakeholders.
• Exceptional executive-level communication skills.
• Experience building strategic planning, financial, and governance processes from scratch in cross-functional environments.
• Comfortable as the hands-on, sole builder and manager of a small team before scaling to full-time staff.
• Clear scope discipline to stay as strategic planning layer, not owning architecture or delivery.
• Daily use of AI tools for research, drafting, analysis, and problem-solving with prudent judgment.

Responsibilities

• Own the strategic layer for IT — value-based planning, prioritization, and governance while teams own delivery and platforms.
• Manage a contractor bridge and grow a small team of 2–3 FTEs (Analyst, Portfolio Manager, Strategist).
• Build IT's strategic planning system: annual planning cycle, multi-year technology plan, and investment narratives.
• Stand up a shared prioritization and governance model to explain IT choices.
• Own financial operations with FP&A: cost-center model, spend, renewal exposure, and consolidated IT spend view.
• Own procurement, contract, and renewal management; create renewal calendar and packets.
• Oversee contractor/SOW administration and workforce operations across multiple countries.
• Run IT's executive cadence — all-hands, monthly updates, roadmap reviews, and leadership meetings.

Skills

IT strategy

TBM knowledge

Executive communication

Cross-functional partnership

Financial governance

Job description

Our mission at the company is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their the company Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.

We are looking for a Director, Technology Business Operations to build and lead IT's strategic planning, prioritization, and financial governance function from the ground up. You'll give the company's roughly 70-person IT organization — spanning about 300 applications — a shared way to plan, prioritize, and see its own spend, replacing work that today happens informally at leadership cost. You'll start as the sole builder, then manage and grow a small team — beginning with a contractor bridge — as the work proves it out.

What You Will Do:

• Own the strategic layer for IT — value-based planning, prioritization, and governance — while architecture, delivery, data platforms, cloud infrastructure, and AI enablement stay with the teams that already own them

• Manage a contractor bridge of two resources (Portfolio Manager, Analyst) through build-out, then hire, lead, and develop a target-state team of 2–3 FTEs (Analyst, Portfolio Manager, Strategist)

• Build IT's strategic planning system: the annual planning cycle, the multi-year technology plan, and the business cases and investment narratives that justify what gets funded and in what order

• Stand up a shared, visible prioritization and governance model for what IT works on and why, so decisions aren't made informally or re-litigated team by team

• Own financial operations in partnership with FP&A — cost-center model, contractor vs. FTE spend, named application ownership, forecast inputs, and a consolidated view of total IT spend and renewal exposure across a technology budget in the upper tens of millions of dollars — feeding FP&A's monthly variance review without becoming a purchasing approval gate

• Own procurement, contract, and renewal management, building a renewal calendar, negotiation packets, and an application inventory with a named service owner per app

• Own contractor and SOW administration and workforce operations — requisition tracking and onboarding readiness across multiple countries

• Run IT's executive operating cadence — all-hands, monthly updates, quarterly roadmap reviews, IT Leadership team meetings, business reviews — as a system that runs without last-minute assembly

This is a hybrid role out of our San Francisco office.

What you'll bring

• 12+ years of IT experience, including 4+ years leading IT strategy for a fast-growing company — value assessments, prioritization frameworks, multi-year planning, and the judgment calls that come with scaling technology investment alongside the business

• Strong operational discipline, with familiarity with Technology Business Management (TBM) or a comparable technology operating model for governing spend, portfolio, and value

• Experience partnering with FP&A, Procurement/Legal, Enterprise Architecture, and cross-functional stakeholders without owning their process

• Exceptional executive-level communication skills — you'll own how the department presents itself upward and outward; this is an explicit screen, not a nice-to-have

• Demonstrated ability to build strategic planning, financial, and governance processes from scratch in a cross-functional environment, and comfortable operating as the hands-on, sole builder and manager of a small team (starting with a contractor bridge) before it scales to FTEs

• Clarity and discipline about scope: able to operate as the strategic/prioritization layer without drifting into architecture, delivery, or platform ownership that belongs to other functions

• Use LLM assistants/agents (e.g., Claude) daily in your work — research, drafting, analysis, problem-solving — with judgment about when AI is and isn't the right tool, and a habit of verifying output

• Bring judgment to identify which of your own function's recurring processes (renewal tracking, planning-artifact assembly, spend consolidation, reporting) should shift from manual to AI-assisted work, and build that into your team's workflows — not just your own tasks

Benefits

At Ōura, we care about you and your well-being. Everyone here at Ōura has a ring of their own and we are continually looking to improve employee health.

What we offer:

• Competitive salary and equity packages

• Health, dental, vision insurance, and mental health resources

• An Ōura Ring of your own plus employee discounts for friends & family

• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off

• Paid sick leave and parental leave

Ōura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

Region 1 $200,600 - $236,000Region 2 $182,750 - $215,000Region 3 $164,900 - $194,000

A recruiter can determine your Region based on your US location.

We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Nebraska (NE), South Dakota (SD), West Virginia (WV), and Wisconsin (WI).

the company is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at the company are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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