Director, Technical Solutioner

HITEC; Durham (NC); Hybrid; USD 156,000 - 297,000; Full time

Job summary

Kyndryl seeks a Client Technical Solutioner to collaborate with customers, understand their challenges, and deliver tailored technical solutions. You will craft cost models and drive profitable engagements across complex deals, working with Solutioning Managers and internal stakeholders.

You will present the value of our offerings to decision makers, support bid submissions, and contribute to standardized go-to-market pitches across industries, helping clients achieve outcomes that align with

Qualifications

• 5 years of experience in IT service management, IT sourcing, or IT strategy.
• Expertise with IT governance, management and operating models and IT financing models.
• Proven ability to design and build technical solutions based on customer requirements.
• In-depth understanding of infrastructure management, cloud computing, networking, cybersecurity, and enterprise systems.
• Excellent customer and presentation skills.

Responsibilities

• Design and build technical solutions based on customer requirements.
• Define winning cost models and lead deals to profitability.
• Lead contract negotiations up to signature and hand-over.
• Collaborate with Solutioning Managers during customer technology and business discussions.
• Develop domain-specific solutions for cutting-edge services.

Skills

ITSM

IT governance

Solution design

Cloud & Infra

Networking

Cybersecurity

Stakeholder comms

Job description

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Join the innovative team at Kyndryl as a Client Technical Solutioner and unlock your potential to shape the future of technology solutions. As a key player in our organization, you will embark on an exciting journey where you get to work closely with customers, understand their unique challenges, and provide them with cutting-edge technical solutions and services. Picture yourself as a trusted advisor - collaborating directly with customers to unravel their business needs, pain points, and technical requirements. Your expertise and deep understanding of our solutions will empower you to craft tailored solutions that address their specific challenges and drive their success. Your role as a Client Technical Solutioner is pivotal in developing domain-specific solutions for our cutting-edge services and offerings. You will be at the forefront of crafting tailored domain solutions and cost cases for both simple and complex, long-term opportunities, demonstrating we meet our customers' requirements while helping them overcome their business challenges. At Kyndryl, we believe in the power of collaboration and your expertise will be essential in supporting our Technical Solutioning and Solutioning Managers during customer technology and business discussions, even at the highest levels of Business/IT Director/LOB. You will have the chance to demonstrate the value of our solutions and products, effectively communicating their business and technical benefits to decision makers and customers. In this role, you will thrive as you create innovative technical solutions that align with industry trends and exceed customer expectations. Your ability to collaborate seamlessly with internal stakeholders will enable you to gather the necessary documents and technical insights to deliver compelling bid submissions. Not only will you define winning cost models for deals, but you will also lead these deals to profitability, ensuring the ultimate success of both our customers and Kyndryl. You will play an essential role in contract negotiations, up to the point of signature, and facilitate a smooth engagement hand-over process. As the primary source of engagement management and solution design within your technical domain, you will compile, refine, and take ownership of final solution documents. Your technical expertise will shine through as you present these documents in a professional and concise manner, showcasing your mastery of the subject matter. You'll have the opportunity to contribute to the growth and success of Kyndryl by standardizing our go-to-market pitches across various industries. By creating differentiated propositions that align with market requirements, you will position Kyndryl as a leader in the industry, opening new avenues of success for our customers and our organization.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience

• 5 years of experience in IT service management, IT sourcing, or IT strategy
• Expertise with IT organizational models, IT governance, management and operating models and IT financing models
• Proven ability to design and build technical solutions based on customer requirements including understanding customer needs, analyzing complex problems, and proposing effective and scalable solutions
• In-depth understanding of various IT domains such as infrastructure management, cloud computing, networking, cybersecurity, and enterprise systems
• Excellent customer and presentation skills

Preferred Skills and Experience

• Experience in a consulting or advisory role, where you have provided strategic guidance and solutions to customers, can be beneficial
• Knowledge of designing architectures for cloud environments, hybrid infrastructure, and integrating diverse systems
• Experience in supporting sales efforts by collaborating with the sales team, preparing sales materials, participating in customer presentations, and contributing to proposal development

The compensation range for the position in the U.S. is - $156,360 to $296,880 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations: California (San Francisco Bay Area): $187,560 to $356,280

California (All Other): $171,960 to $326,520