Director, Technical Shared Services - autodesk

OpenTalent; North Carolina; On-site; USD 180,000 - 240,000; Full time

Job summary

OpenTalent seeks a transformational leader to build and run the Technical Shared Services organization in the United States. The role defines a unified strategy across Level 1/2 production support, release engineering, data services support, and access management, uniting product, engineering, operations, security, and business stakeholders for a single high-performing function.

The ideal candidate will shape operating models, establish enterprise-wide standards, and drive continuous

Responsibilities

• Develop and execute a long-term vision and operating model for Technical Shared Services
• Align multiple teams and disciplines under a common strategy, service framework, and set of operational standards
• Foster a culture centered on accountability, customer service, continuous improvement, and operational excellence
• Lead managers and individual contributors across diverse technical service functions
• Establish enterprise-wide service delivery standards, SLAs, KPIs, and performance metrics
• Create scalable processes that improve responsiveness, reliability, and efficiency
• Drive standardization across support, release management, access management, and data operations
• Identify opportunities to automate manual processes and improve service delivery through tooling and AI-enabled capabilities
• Lead Level 1 and Level 2 support organizations responsible for incident management, issue resolution, and operational stability
• Establish clear escalation paths and support models across business-critical applications
• Drive root cause analysis and continuous improvement practices to reduce recurring incidents
• Partner with engineering teams to improve system reliability and operational readiness
• Establish a predictable, scalable release management framework across enterprise platforms
• Lead release planning, deployment governance, release readiness reviews, and change control processes
• Improve deployment quality, release velocity, and overall operational stability
• Partner with engineering leadership to modernize CI/CD and release practices
• Oversee operational support for enterprise data platforms, pipelines, reporting services, and integrations
• Ensure timely resolution of data quality and operational issues

Job description

Job Requisition ID #

Position Overview

We are seeking a transformational and highly influential leader to build and lead our Technical Shared Services organization. This role will be responsible for defining and executing a unified strategy across enterprise-wide support and operational functions, including Level 1 and Level 2 Production Support, Release Engineering, Data Services Support, and Enterprise System Access Management.

The ideal candidate is an exceptional people leader who thrives in complex environments, brings teams together around a common vision, and creates scalable operating models that improve reliability, efficiency, and customer experience. This leader will serve as the connective tissue across product, engineering, operations, security, and business stakeholders to ensure our shared services capabilities operate as a single, high-performing organization. This role requires equal parts strategic leadership, operational excellence, organizational change management, and technical acumen.

Responsibilities

Develop and execute a long-term vision and operating model for Technical Shared Services

Align multiple teams and disciplines under a common strategy, service framework, and set of operational standards

Foster a culture centered on accountability, customer service, continuous improvement, and operational excellence

Lead managers and individual contributors across diverse technical service functions

Establish enterprise-wide service delivery standards, SLAs, KPIs, and performance metrics

Create scalable processes that improve responsiveness, reliability, and efficiency

Drive standardization across support, release management, access management, and data operations

Identify opportunities to automate manual processes and improve service delivery through tooling and AI-enabled capabilities

Lead Level 1 and Level 2 support organizations responsible for incident management, issue resolution, and operational stability

Establish clear escalation paths and support models across business-critical applications

Drive root cause analysis and continuous improvement practices to reduce recurring incidents

Partner with engineering teams to improve system reliability and operational readiness

Establish a predictable, scalable release management framework across enterprise platforms

Lead release planning, deployment governance, release readiness reviews, and change control processes

Improve deployment quality, release velocity, and overall operational stability

Partner with engineering leadership to modernize CI/CD and release practice s

Oversee operational support for enterprise data platforms, pipelines, reporting services, and integrations

Ensure timely resolution of data quality and operational issues