Director, Technical Sales Support

GetWellNetwork; Myrtle Point (OR); Remote; USD 140,000 - 170,000; Full time

Job summary

A leading healthcare technology company is seeking a Director of Technical Sales Support. This remote position involves driving sales by providing technical expertise in EMR systems and healthcare IT solutions. Ideal candidates will have over 7 years of experience in healthcare technology, strong communication skills, and a deep understanding of the healthcare landscape. The estimated salary range is $140,000 - $170,000 plus bonuses.

Benefits

Generous paid time away

Health benefits

401(k) and incentive plans

Fitness reimbursement

Cell phone subsidy

Employee assistance programs

Qualifications

• 7+ years of experience in healthcare technology.
• Experience with EMR integrations and health systems.
• Strong understanding of healthcare regulatory requirements.

Responsibilities

• Serve as the technical expert in sales pursuits.
• Deliver high-impact product demonstrations.
• Collaborate with product management to enhance functionality.

Skills

Communication skills

Technical expertise in healthcare IT

Presentation skills

Collaboration

Education

Bachelor's degree in healthcare informatics or related field

Master’s preferred

Tools

Epic

Cerner

Meditech

Athenahealth

AWS

Azure

Google Cloud

Job description

Overview

Director, Technical Sales Support. Reporting to: VP, Sales. Location/Travel: This position can be based remotely in the US. Approximately 30% travel required.

Opportunity: Get Well is seeking an experienced and dynamic Technical Subject Matter Expert (SME) to support our sales team in driving strategic pursuits across the healthcare technology sector. This individual serves as a critical technical advisor, delivering in-depth product demos and guiding prospective and current clients through complex solution designs, with a strong focus on Electronic Medical Record (EMR) integrations, healthcare interoperability, and the broader healthcare IT ecosystem. The ideal candidate has deep expertise in healthcare IT, hands-on knowledge of EMRs such as Epic, Cerner, Meditech, and Athenahealth, and a strong understanding of how hospitals and ambulatory providers leverage technology to improve care delivery and operations.

Responsibilities

• Serve as the technical expert in sales pursuits, articulating how our products improve care quality, workflow efficiency, patient safety, and clinical outcomes.
• Deliver high-impact, technically grounded product demonstrations to technical leaders, executives and frontline users across a variety of healthcare settings.
• Develop and deliver compelling technical presentations, product demonstrations, and proof-of-concepts tailored to healthcare provider audiences.
• Maintain a deep understanding of the competitive landscape and healthcare industry trends, communicate implications to sales and leadership teams, and continuously evolve demos and sales enablement materials to stay ahead of the competition.
• Serve as a trusted advisor and technical expert to internal stakeholders and client technical teams.
• Build and maintain role-specific sales playbooks, talk tracks, objection handling frameworks, and segment-specific toolkits in partnership with Product Marketing and Sales Leadership.
• Design and deliver structured training programs that ensure new hires ramp quickly and existing reps deepen technical fluency across products, buyer personas, and sales motions.
• Lead commercial team readiness for product and solution launches in partnership with Product Marketing. Coordinate live training and tool delivery to ensure sales teams are confident and capable of delivering new narratives to the right segments, at the right time.
• Provide subject matter expertise on the backend infrastructure of Get Well products and our deep integration capabilities across healthcare IT, EMR integrations, interoperability standards (e.g., HL7, FHIR, CDA), and data exchange frameworks.
• Collaborate with product management and engineering to translate customer requirements into functional product enhancements and strategic roadmaps.
• Establish structured channels for capturing field feedback on messaging, tools, and program effectiveness. Synthesize insights to inform continuous improvement of enablement programs and collaborate with Product Marketing and Product on refinement of market positioning and sales narratives.
• Assist in the development of RFP responses, proposals, and technical documentation.
• Define KPIs and success metrics for enablement programs—including ramp time, quota attainment, cross-sell engagement, and sales cycle efficiency. Analyze performance trends and use insights to improve content, training delivery, and seller activation.

Requirements

• Bachelor’s degree in healthcare informatics, computer science, or related field (Master’s preferred or equivalent experience).
• 7+ years of experience in healthcare technology, with experience working with health systems and ambulatory care settings.
• Deep understanding of leading EMR platforms (e.g., Epic, Cerner, Meditech, Allscripts, Athenahealth) and integration methodologies.
• Familiarity with healthcare standards and regulatory requirements (e.g., HIPAA, HITECH, HL7, FHIR, CCD/CDA, Direct Messaging).
• Proven experience supporting enterprise-level healthcare sales or solution engineering.
• Strong communication and presentation skills; able to translate technical concepts for non-technical audiences.
• Experience collaborating with sales, product, and engineering teams in a fast-paced environment.
• Previous experience in a pre-sales, sales engineering, or consulting role.
• Certifications in Epic, HL7, FHIR, or other healthcare IT standards.
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and healthcare data security practices.
• Understanding of population health, care coordination, or revenue cycle technologies.
• Adhere to all organizational information security policies and protect all sensitive information, including ePHI, PHI, PII, and Get Well information in accordance with organizational policy and applicable regulations.

About Get Well

Now part of the SAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well combines AI navigation with high-touch care experiences to drive patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, using longitudinal data analytics to better serve patients and clinicians. Get Well’s award-winning solutions were recognized in 2024 by KLAS Research and AVIA Marketplace. Learn more at Get Well and follow Get Well on LinkedIn and Twitter.

When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. We offer tools to support financial, physical and emotional well-being and a range of benefits, including generous paid time away, paid leave programs, health benefits, 401(k) and incentive plans, internal education programs, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, and more. The estimated pay range for this position is $140,000 - $170,000 in base salary plus bonus. This range is subject to change and may be modified in the future.

Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.