Director, Technical Program Management

Amkor Technology, Inc.; San Jose (CA); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Amkor Technology, Inc. in San Jose, CA, seeks a Technical Program Manager to lead technical customer engagements, support account strategy, and provide critical feedback for alignment with packaging needs.

This role involves Q&A, design generation, change notices, audits, and factory visits. The TPM will partner with program managers, account managers, and customer service to ensure timely NPIs, strong communication, and ongoing technical presentations.

Qualifications

• Bachelor's degree in Engineering or related technical field.
• Minimum 10 years of relevant work experience in technical program management for semiconductor packaging.
• Excellent program management and communication skills; proactive with customer interaction.
• Ability to communicate effectively in large and small groups; strong presentation skills.
• Willingness to work across US and Asian business hours; English proficiency required.
• MS Office proficiency; knowledge of SPC, DOE, FMEA.

Responsibilities

• Act as the technical point of contact for the assigned customer accounts.
• Guide customer packaging strategies to balance cost and performance for market success.
• Guide Amkor materials and package development roadmaps based on customer needs.
• Create and deliver assembly technology presentations.
• Coordinate customer visits for Technical Review Meetings.
• Manage new product introductions (NPI) with Amkor factory teams.
• Initiate customer designs and follow-up (not designing).
• Drive orders for tooling and substrates to ensure timely NPIs.
• Resolve technical issues in packaging, processing, materials; enable faster communication with factories.
• Create and analyze DOEs to support data gathering for new products.
• Drive preparation and execution of audits, PCN, 8D follow-ups.
• Contribute to strategic customer positioning and technical alignment.

Skills

Program management

Customer liaison

Problem solving

English communication

MS Office

Presentation skills

Korean language

Vietnamese language

Education

Bachelor's Degree in Engineering

Job description

Amkor Technology, Inc. (Nasdaq: AMKR) is the world’s largest U.S. headquartered OSAT and is a global leader in outsourced semiconductor packaging and test services. With a strong track record of innovation, a broad and diverse geographic footprint and solid partnerships with lead customers, Amkor delivers high-quality solutions that enable the world’s leading semiconductor and electronics companies to bring advanced technologies to market. The company’s comprehensive portfolio includes advanced packaging, wafer-level processing, and system-in-package solutions targeting applications for smartphones, data centers, artificial intelligence, automobiles and wearables. For more information visit amkor.com.

Position Summary

The Technical Program Manager (TPM) works with a team of program managers in conjunction with the account manager and customer service team in all technical aspects of the customer engagement. The TPM is responsible for first-level technical support of the customer, aids in the development of account strategy, and provides critical feedback on Amkor's ability to align to customer packaging needs. These activities can include technical Q&A, design generation, implementation of change notices, audit preparation and participation, resolution of technical issues, technical presentations and factory visits with the customer. Amkor is seeking a qualified individual to join the team in San Jose, CA.

Essential Duties And Responsibilities

• Act as the technical point of contact for the assigned customer accounts
• Guide customer packaging strategies to align with lowest cost; and best performance products to ensure customer product success in their market
• Guide Amkor materials and package development roadmaps of generation products based on customer needs and requirements
• Create and deliver assembly technology presentations
• Coordinate customer visits for periodic Technical Review Meetings
• Manage new product introductions (NPI) with Amkor factory teams
• Initiate customer designs and follow-up (does not include design development)
• Drive orders for tooling and substrates, etc. to ensure timely execution of NPIs of new designs
• Resolve technical issues in the areas of packaging, processing, materials and enable faster and more responsive communication between customer and Amkor factory teams
• Create and analyze DOEs to support customer data gathering needs on new products and simultaneously balancing Amkor resources
• Customer Quality Support (drive & manage preparation and execution of audits, PCN, 8D follow-up)
• Contribute to strategic customer positioning and technical alignment

Required Qualifications

• Bachelor's Degree in Engineering, or related technical field such as Materials Science
• The Technical Program Manager (TPM) should be knowledgeable in the processes, materials, and applications for semiconductor packaging. A minimum of 10 years of relevant work experience is required
• The ideal candidate should have excellent program management skills, is self driven, proactive, must work with the customer on a daily basis and possess excellent problem solving skills
• Demonstrated ability to communicate in both large and small groups with excellent presentation skills
• Must be flexible to work within both US and Asian business hours
• Proficiency with MS Office Suite (Excel, Word, and PowerPoint) is required
• Proficiency with SPC, DOE, FMEA
• Must be proficient in communicating in English

Preferred Qualifications

• Fluency in the Korean or Vietnamese language is a plus

Type And Amount Of Travel

Both domestic and international / 10% to 25% travel

Location

San Jose, CA. This position has a hybrid schedule. Candidates must reside near the local Amkor office.

Amkor is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.