Director, Technical Consultant - Post-Sales Implementation & Activation

Rozgoo; United States; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible PTO

Unlimited AI token usage

Centralized home-office equipment

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Job summary

Ramp is seeking a Director of Technical Consulting to lead its post-sales Technical Consultant organization and own the end-to-end technical motion for key customers. You will guide implementations, optimizations, and renewals, aligning cross-functional teams and strategic objectives.

You will mentor a high-caliber team, partner across Sales, Success, Product, and Partners, and influence product direction to enhance Ramp’s value proposition while expanding customer adoption at scale.

Qualifications

• 8+ years in Solutions Consulting or similar customer-facing roles.
• 5+ years in a leadership role managing technical teams in a SaaS/fintech environment.
• Bachelor’s degree in CS, engineering, business, finance, or related field.
• Proficiency in IdP, HRIS, and/or ERP solutions.
• Expertise in accounting systems, controllership needs, and finance/accounting workflows.
• Exceptional communication, organizational, and project management abilities.
• Proactive mindset, adaptability, and comfort in a fast-paced startup environment.
• Proven ability to lead and inspire a team, driving results and fostering a collaborative culture.

Responsibilities

• Own and lead Ramp’s full Technical Consultant function, guiding professional development and building a high-performance culture.
• Partner with Sales, Account Management, Product, and Partners to advocate for integration development that matches customer needs.
• Collaborate with Ramp Customer Success and Account Management leaders to ensure customers effectively utilize our product and achieve their goals.
• Support Sales and Post-Sales teams in executing advanced technical and accounting implementations for Ramp.
• Develop and implement strategies to improve customer engagement, increase renewal rates, and identify upsell opportunities.
• Work with Product, Product Marketing, and Product Operations to create and maintain technical assets and a knowledge base of use cases.

Skills

Solutions Consulting

Sales Engineering

Leadership

Communication

Project Management

Education

Bachelor’s degree in CS/Engineering/Business/Finance

Tools

IdP

HRIS

ERP systems

Job description

About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Role

As Director of Technical Consulting at Ramp, you will lead and own Ramp’s entire post-sales Technical Consultant (TC) organization, playing a pivotal role in driving the onboarding, activation, and ongoing success of our customer partnerships. You will oversee the full Technical Consultant team, a group of highly skilled experts with deep knowledge of Ramp’s products, industry standards, accounting practices, and ERP systems. You’ll own the development and execution of strategies that build trust and confidence with customers, guiding your team to unlock key technical activation milestones and lead complex integration workflows. Working closely with Ramp’s Customer Success and Account Management leaders, you will define and scale the end-to-end Technical Consulting motion, including implementation, expansion, and renewal strategies that drive full adoption of the Ramp platform for our key customers. As a go-to-market leader, you will act as the executive owner of Ramp’s technical post-sales motion, serving as a technical and financial thought leader for customers and internal teams alike. You will influence product development to enhance Ramp’s value proposition and own technical success from deal close through the broader customer lifecycle, while mentoring and developing your team to operate at scale.

What You’ll Do

• Own and lead Ramp’s full Technical Consultant function, guiding their professional development, fostering a high-performance culture, and ensuring alignment with Ramp’s strategic goals
• Partner with Sales, Account Management, Product, and Partners to advocate for integration development that aligns with customer needs
• Collaborate with Ramp Customer Success and Account Management leaders to ensure customers effectively utilize our product and achieve their goals
• Support Sales and Post-Sales teams in executing advanced technical and accounting implementations for Ramp
• Develop and implement strategies to improve customer engagement, increase renewal rates, and identify opportunities for upselling
• Work alongside Product, Product Marketing, and Product Operations to create and maintain technical assets and an internal knowledge base of customer use cases and best practices
• Provide strategic input to the product development process, ensuring that customer feedback and market trends are incorporated

What You Need

• 8+ years of experience in Solutions Consulting, Sales Engineering, Solutions Architecture, or similar customer-facing roles
• 5+ years in a leadership role, managing technical teams in a SaaS or financial technology environment
• Bachelor’s degree in computer science, engineering, business, finance, accounting, or a related field
• Proficiency in IdP, HRIS, and/or ERP solutions
• Expertise in accounting systems, controllership needs, and finance/accounting workflows preferred
• Exceptional communication, organizational, and project management abilities
• Strong skills in engineering, system design, and technical specification writing
• A proactive mindset, adaptability, and comfort in a fast-paced, high-growth startup environment
• Proven ability to lead and inspire a team, driving results and fostering a collaborative culture

Benefits available to all full-time Ramp employees (Global)

• Flexible PTO
• Unlimited AI token usage
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend

United States

• 100% medical, dental & vision coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (80 days) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation support to NYC or SF (as needed)

Canada

• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employ