Director, Technical Account Management

Nerdio; United States; Remote; USD 200,000 - 220,000; Full time

Job summary

Nerdio is seeking a Global Director of Technical Account Management to lead a team in driving product adoption and managing technical account relationships. This strategic role demands a leader with a minimum of 8 years in relevant fields and a strong background in cloud technologies like Microsoft Azure. The ideal candidate excels in cross-functional collaboration and customer strategy, ensuring success and growth across a diverse client base.

Benefits

Competitive Base + Commission Plan

Stock Options

Health and Welfare Plans

Life and Disability Plans

Retirement Plan

Unlimited Flexible Paid Time Off including your birthday off!

Qualifications

• Minimum of 8 years of experience in Customer Success or similar roles.
• Proven track record in leading global teams.
• Experience in Microsoft Azure and cloud technologies.

Responsibilities

• Lead and mentor a team of Technical Account Managers globally.
• Drive alignment of TAM efforts with Customer Success and Sales strategies.
• Establish KPIs and ensure technical excellence in customer engagement.

Skills

Customer Success

Technical Account Management

Solutions Architecture

Cloud/SaaS Technologies

Analytical Skills

Communication Skills

Tools

Microsoft Azure

Virtual Desktop Infrastructure (VDI)

Job description

Global Director, Technical Account Management

About Nerdio

Nerdio adds value on top of the powerful capabilities in Azure Virtual Desktop, Windows 365, and Microsoft Intune by delivering hundreds of features that simplify management, ensure efficient operations, and lower Azure compute and storage costs by up to 80% via automation.

Leveraging Nerdio, partners can manage customers’ cloud environments through streamlined, multi-tenant, workflow-powered technology that allows them to create and grow cloud-based recurring revenues. Enterprise IT professionals can deliver and maintain a wide range of virtual Windows endpoints across hybrid workforces with ease and fine-tune end-user computing (EUC) approaches for maximum effectiveness using powerful monitoring and analytics capabilities.

We are a fast-moving, nimble company looking for individuals whoare collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.

About the role

Nerdio is seeking a strategic, people-first Director of Technical Account Managers (TAMs) to lead and scale our global TAM function. In this high-impact role, you will manage a team of people managers and oversee a growing organization of Technical Account Managers who are responsible for driving product adoption, value realization, and expansion across Nerdio’s install base.

This role is ideal for a proven CS or TAM leader who excels in customer strategy, cross-functional collaboration, and leading through others. You will be instrumental in shaping how Nerdio delivers technical guidance and proactive account management at scale across a diverse, global customer base..

What you'll do

• Lead and mentor a team of people managers overseeing global TAMs across multiple regions and time zones.
• Drive alignment between TAM efforts and broader Customer Success, Product, and Sales strategies.
• Develop and execute playbooks for adoption, expansion, and value realization tailored to various customer segments.
• Collaborate with Product and Support teams to relay customer feedback and influence the roadmap.
• Establish KPIs and performance benchmarks for TAMs, with a focus on customer outcomes and renewals.
• Ensure technical excellence and consistency in customer engagement across your team.
• Oversee complex customer escalations and executive-level relationships where needed.
• Champion a culture of accountability, learning, and customer centricity across the TAM team.
• Lead hiring, onboarding, and career development for the global TAM organization.

Qualifications

• Minimum of 8 years of experience in Customer Success, Technical Account Management, or Solutions Architecture roles, with minimum 3+ years in people leadership.
• Proven track record of leading and scaling global teams focused on technical adoption and account growth.
• Deep understanding of cloud/SaaS technologies; experience in Microsoft Azure, Virtual Desktop Infrastructure (VDI), or IT partner ecosystems.
• Strong executive presence, with the ability to influence both customers and internal stakeholders.
• Analytical and process-oriented, with a data-driven approach to team performance and customer impact.
• Excellent communication skills and comfort operating in a fast-paced, high-growth environment.

Benefits and Incentives

• Competitive Base + Commission Plan
• Stock Options
• Health and Welfare Plans*
• Life and Disability Plans*
• Retirement Plan*
• Unlimited Flexible Paid Time Off......including your birthday off!

*Benefits for international employees, outside the US, vary by country.

Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The pay range for this role is:

200,000 - 220,000 USD per year (Remote (United States))

200,000 - 220,000 USD per year (Remote (United Kingdom))