Director Support Services- Wake Market

112 North Carolina Baptist Hospital; Ardmore (NC); On-site; USD 87,000 - 131,000; Full time

Job summary

Advocate Health is seeking an experienced operations leader to oversee Environmental Services, Linen, and Food & Nutrition Services across the market. You will set SLAs, KPIs, and quality metrics, and partner with contracted leaders to ensure service excellence and regulatory readiness.

The role requires strong leadership in a highly matrixed health system, with travel as needed and a focus on cost control, budgeting, and adherence to organizational policies.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, or related field.
• Seven+ years of experience in a large healthcare environment in a management role.
• Three+ years leading large, highly matrixed teams.

Responsibilities

• Provide operational leadership for EVS, Linen, and Food & Nutrition Services.
• Create and oversee SLAs, KPIs, and quality metrics; drive performance targets.
• Lead root cause analysis for performance gaps; manage contracts and QBRs.
• Develop budgets and ensure compliance with Advocate Health standards.

Skills

Leadership

Communication

Financial acumen

Vendor management

Matrixed organization

Education

Bachelor's degree in Business Administration

Tools

Word processing software

Scheduling tools

Accounting spreadsheets

Job description

Department: 11427 Non Enterprise Corporate - Facilities: Corp Administration Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: M-F Pay Range: $63.45 - $95.20

Major Responsibilities

Provide operational leadership for Environmental Services (EVS), Linen, and Food & Nutrition Services within the assigned market, collaborating with Managers of Support Services to drive consistency, best practices, and operational synergies. Create and oversee service level agreements (SLAs), key performance indicators (KPIs), and quality metrics to ensure market-level performance targets are achieved; lead root cause analysis when performance gaps are identified. Serve as the primary operational liaison for contracted service line leadership in the assigned market, overseeing contract compliance and facilitating quarterly business reviews (QBRs) and service optimization initiatives. Foster a culture of accountability, engagement, service excellence, and safety, ensuring contracted leaders are properly trained and equipped to uphold Advocate Health standards. Operate effectively within a highly matrixed reporting structure, collaborating with clinical, facility, market, and area leadership to achieve financial and operational goals. Maintain and implement policies, procedures, and documentation aligned with Advocate Health guidelines, ensuring continuous readiness for regulatory surveys. Act as the primary point of escalation for service issues within assigned support service lines across the market. Select, coach, and develop leaders and teams by setting objectives aligned with organizational strategy; manage talent through performance management, succession planning, and professional development. Develop and recommend operating and capital budgets, control expenditures within approved objectives, and coordinate financial planning with contracted leadership as appropriate. Ensure adherence to the organization’s Code of Ethical Conduct and confirm that all people practices and operational actions comply with applicable policies, regulations, and laws.

Licensure, Registration, and/or Certification Required

None Required.

Education Required

Bachelor’s Degree in Business Administration, Healthcare Administration, or a related field.

Experience Required

Seven (7) or more years of experience in a large healthcare environment in a management role. Three (3) or more years of experience leading large, highly matrixed teams.

Knowledge, Skills & Abilities Required

Ability to lead large, diverse teams through influence in a complex organizational environment. Strong oral and written communication skills, including the ability to build effective teams and partnerships. Strong proficiency with computer word processing, scheduling tools, and accounting or financial spreadsheets. Demonstrated ability to lead and operate effectively within a highly matrixed organizational structure. Expert knowledge of facilities management and vendor management practices. Expert understanding of contractual employment and service-line relationships.

Physical Requirements and Working Conditions

Position requires regular travel and exposure to varying weather and road conditions. Operates equipment necessary to perform job duties. Work is primarily performed in a normal office environment.

Preferred Licensure, Registration, and/or Certification

None Specified.

Preferred Education

Master’s Degree in a related field.

Preferred Experience

None Specified.

Preferred Knowledge, Skills & Abilities

None Specified.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient's experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It's offering more sites of care than any other health system in the Midwest. But there's a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we'll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care.