Director, Support Planning, Bus Service Planning

Metropolitan Transportation Authority; New York (NY); Hybrid; USD 126,000 - 158,000; Full time

Job summary

The Metropolitan Transportation Authority (MTA) invites applications for a Director, Support Planning, Bus Service Planning located at 2 Broadway, NYC. This role oversees the Bus Service Planning unit responsible for developing, evaluating, and advancing bus route changes, stops, and service patterns to meet cost, safety, and community needs.

You will supervise two managers and six planners, lead data collection and public outreach, and collaborate with NYCDOT and other agencies.

Qualifications

• Bachelor’s degree in a relevant field.
• MPA or Urban/Regional Planning preferred.
• Minimum 10 years transportation industry management experience.
• Minimum 7 years managerial/supervisory experience.
• Excellent planning, organizational, analytical, and communications skills.
• Strong collaboration with internal and external stakeholders.

Responsibilities

• Supervise borough-wide bus service changes planning, analysis, and monitoring.
• Manage unit staff including two managers and six planners.
• Extensive outreach to internal and external stakeholders.
• Evaluate and recommend bus stop revisions to NYCDOT.
• Oversee long-term bus service diversions during construction.
• Perform other duties as assigned.
• Complies with all policies and standards.

Skills

Excellent planning

Strong communication

Analytical skills

Problem-solving

Education

Bachelor’s degree in a relevant field

MPA or Urban/Regional Planning preferred

Job description

Description

JOB INFORMATION:

Title: Director, Support Planning, Bus Service Planning

Authority: MTA BUS

Department: Support Planning

Division/Unit: Operations Planning

Location: 2 Broadway

Hours: 9 AM – 5 PM

Telework (if Applicable): One day per week

Reporting Manager (if Applicable): AVP Bus Svc Planning

Deadline (if Applicable): 11/1/2026

Compensation: $126,028 – $157,535 (Grade ADC 007)

POSITON SUMMARY:

This position is responsible for managing a Unit within the Bus Service Planning Sub-Division. The Director supervises and coordinates the development, evaluation, recommendation and advancement of all bus service and bus stop revisions. Included in this effort is management of concept development, data collection, planning, community outreach, approval process, implementation and follow-up monitoring for all changes in bus route paths, bus stops, service patterns, and service spans on a permanent and temporary basis. Through the use of advanced principles of transit design with wide latitude for independent initiative, the Director manages a staff whose goal is to adjust transit service in a cost-effective manner to respond to changing market, fiscal, traffic, land use, construction, environmental, social and physical conditions.

RESPONSIBILITIES:

• Supervises the planning analysis, implementation, and follow-up monitoring of borough-wide bus service changes. The activity includes analysis, public outreach, development of specific operating parameters, cost, ridership/revenue estimates and updates to TATs, maps and GARs. Prepares service change staff summaries and service change monitoring reports for inclusion in monthly Board agenda.

• Manage Unit. This activity involves control and discipline of staff to ensure precise and timely work efforts and the selection/hiring of new staff to fill vacancies. Supervise two managers and six full-time planners. Coordinate unit activities with other NYCT departments to provide a consensus for, and smooth implementation of, service revisions.

• Extensive outreach to interested parties internally including DOB, OMB, C&D, MTAHQ, Cust Com, Government & Community Relations, Public Affairs, System Safety, Dept. of Subways and SIRTOA. External customers include community boards, elected officials at all levels of government. advocacy groups. Must respond to initiatives of other agencies, such as NYCDOT, which affect bus operations

• Evaluate, prioritize, and recommend permanent and construction related bus stop revision to NYCDOT in order to provide safe bus stop locations and efficient bus operations.

• Oversee design of long-term bus service diversions to accommodate planned roadway and infrastructure construction. This maintains a suitable transit service on diversion routes during construction periods. Activity includes negotiation with various agencies, contractors, developers, NYCT Department, preparation of bulletins and monitoring for duration of project. Plan bus routes for subway shuttles and special events.

• Performs other duties as assigned

• Complies with all policies and standards

• May be required to work hours outside regular work hours, as applicable

• Observes the work performed by contractors, as applicable

• Reviews invoices and approves them if the work has contractual standards, as applicable

• Addresses performance issues with the contractor when possible, as applicable

• Escalates issues to other parties when needed, as applicable

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree in Arts/Sciences (BA/BS) Transportation Management, Economics, Engineering, City Planning or an equivalent combination of education and experience from an accredited college may be considered in lieu of a degree. Required or

• Fifth year college or university program certificate MPA, Urban/Reginal Planning, Transportation Engineering Preferred or

• Minimum 10 years Transportation Industry - management of concept development, data collection, planning, community outreach, approval process, implementation and follow-up monitoring for all changes in bus route paths, bus stops, service patterns, and service spans on a permanent and temporary basis. Required and

• Minimum 7 years Managerial/Supervisory - supervises and coordinates the development, evaluation, recommendation and advancement of all bus service and bus stop revisions. Required

DESIRED SKILLS:

• Excellent planning, organizational, analytical, problem-solving, and communication (oral, written, presentation) skills. Required

• Excellent verbal and written communication skills and excellent presentation skills. Required

• Achieves success using his/her ability to develop, maintain, and strengthen partnerships with others internally or externally. Required

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

OTHER INFORMATION

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.

ADDITIONAL INFORMATION

For 55-a eligible titles:

Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.